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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where product categories on their multilingual site automatically point to English instead of the translated languages, specifically under the 'Magasin' menu in the French version of the site.
Solution:
We recommended that the client should manually update the URLs for the menu items under the 'Magasin' menu. These menu items are Custom Link menu items, and their URLs need to be adjusted in each language version of the menu. For detailed guidance on how to manually create and translate menus, we advised following the documentation at Translating Menus.

If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please do not hesitate to open a new support ticket at WPML support forum.

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This topic contains 1 replies, has 2 voices.

Last updated by Long Nguyen 8 months, 2 weeks ago.

Assisted by: Long Nguyen.

Author Posts
September 11, 2024 at 6:59 am

cinanC

Background of the issue:
I am trying to ensure that product categories on my site automatically point to the translated languages instead of English. My site is hidden link, and I am specifically looking at the French version of the site at hidden link. I need help with the items under the 'Magasin' menu.

Symptoms:
Product categories automatically point to English instead of the translated languages.

Questions:
Why are the product categories pointing to English instead of the translated languages?
How can I ensure that product categories point to the correct translated language?

September 11, 2024 at 7:26 am
September 11, 2024 at 7:28 am #16164639

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Here is the forum ticket. Please update the URL for the menu items under the "Magasin" menu, which are Custom Link menu items.

Refer documentation https://wpml.org/documentation/getting-started-guide/translating-menus/#fully-custom-create-menus-manually

Looking forward to your reply.
Thanks

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