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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that product category images in English were not appearing on the French version of their website.
Solution:
The issue was resolved by the client before the WPML support team could provide a solution. If you're experiencing a similar issue where translated versions of your site do not display images as expected, we recommend checking the translation settings for media files in WPML. Ensure that media files are set to duplicate or translate based on your site's configuration. For detailed guidance, visit our documentation on media translation.

If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 replies, has 0 voices.

Last updated by Noman 4 months, 1 week ago.

Assisted by: Noman.

Author Posts
December 14, 2025 at 7:41 am #17661887

nabilA-4

The product categories have images in English and they show up on all product category pages on the English site like this example: hidden link

but the image is not showing in all French versions: hidden link

when I go to the product categories in the backend it looks like the images did not translate or duplicate to French...

December 14, 2025 at 8:30 am #17661900

Noman

Hi,

Thank you for contacting WPML Support. I was just about to reply, but I’m glad to see you’ve already solved it.
If you need anything else, feel free to open a new chat/ticket anytime and we would be happy to help.

Thank you