Problem: The client reported that product category images in English were not appearing on the French version of their website. Solution: The issue was resolved by the client before the WPML support team could provide a solution. If you're experiencing a similar issue where translated versions of your site do not display images as expected, we recommend checking the translation settings for media files in WPML. Ensure that media files are set to duplicate or translate based on your site's configuration. For detailed guidance, visit our documentation on media translation.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through our support forum.
Problem: If you're experiencing broken links to product categories in French, similar to the issue where links under 'Produits par marque' were not working, this might be due to missing translations. Solution: We recommend checking the WPML → Taxonomy Translation for product categories. Ensure that the French plural label and slug fields are filled in. After updating these fields, save your Permalinks to refresh WordPress’s URL structure and clear your cache. This should resolve the issue and the menus should now load correctly in French without producing 404 errors.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate all link targets on your website using the Divi side by side buttons module, but the links are still pointing to English pages on the French version of the website. Despite re-translating the page, the side by side buttons on the home page and articulated arms page still link to English pages. Solution: We found that the dual buttons module needed to be registered for translation. We registered it by adding the following code to WPML-> Settings-> Custom XML tab:
After adding this code, update the home page in the default language and update its translation using the translation editor to translate the URLs in the editor. Check the French home page to see if the buttons now correctly link to the French pages.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to update WPML on their 11 websites due to errors indicating that the site's registration is not valid and that there is a connection issue preventing communication with wpml.org. Solution: We conducted a test using cURL to connect to the WPML API from the client's server, which failed, indicating a possible issue with the server or network settings. We recommend: 1. Consulting with your hosting provider to ensure that there are no restrictions preventing outgoing communications to wpml.org. 2. Verifying that your server's firewall or security settings are not blocking connections to external servers, specifically wpml.org.
If these steps do not resolve the issue, we suggest checking the known issues page and confirming that you have the latest versions of themes and plugins installed. If the problem persists, please open a new support ticket.
