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[Resolved] Split: 404 error on translated category pages

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to find the option 'Set different slugs in different languages for Product categories' in WPML settings.
Solution:
We resolved the 404 error on category pages. For issues related to product slugs, we have created a separate support ticket. You can follow the discussion and find a solution on this topic at https://wpml.org/forums/topic/is-it-possible-to-keep-product-slugs-not-translated/.
If your 404 error issue is resolved, please mark this ticket as resolved, and we will continue to assist you with the product slug issue in the new ticket.

Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/404-error-on-translated-category-pages/

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This topic contains 3 replies, has 0 voices.

Last updated by Noman 1 week ago.

Assisted by: Noman.

Author Posts
August 21, 2025 at 6:31 am #17336050

mateuszH-2

Hello,
it seems I have the same problem, but I can't find “Set different slugs in different languages for Product categories” - neither in WPML -> Settings -> Taxonomies Translation, nor in WPML -> Taxonomy translation.
August 21, 2025 at 6:50 am #17336060

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please try to follow the below steps and see if this resolves the issue:

1. Go to the WPML >> Settings > Slug translations section.
2. Make sure to enable the “Translate base slugs of custom post types and taxonomies (via WPML -> Taxonomy translation).” option and press the Save button.
3. Then, please reload the page and click on the “Set different slugs in different languages for Product categories” link under the Taxonomies translation section.
4. Save the settings without making any changes

Here is an errata page for more details:
https://wpml.org/errata/product-category-links-do-not-use-translated-slugs

Kindly let me know the results,
Thank you

slug translation option.jpg
set diff slugs.jpg
August 21, 2025 at 8:12 am #17336407
mateuszH-2

Hello,
thank you for response, it indeed works well.

However, is it possible to keep Product slugs not translated?
So that I can have URL website.com/en/product/product_name, website.com/fr/product/product_name, and not website.com/fr/produit/product_name?

New threads created by Noman and linked to this one are listed below:

https://wpml.org/forums/topic/is-it-possible-to-keep-product-slugs-not-translated/
August 21, 2025 at 4:01 pm #17338347

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Glad to hear the 404 error on category pages is solved now.

For product slug problems, it’s a different issue and will be handled separately as per our support policy. I've created a new ticket for this at: https://wpml.org/forums/topic/is-it-possible-to-keep-product-slugs-not-translated/

If the 404 error issue is solved, please mark this ticket as resolved and we will continue working on the above ticket for it.

Thank you for your cooperation