the matter is urgent as we wanted to switch to wpml weeks ago but we run into issue after issue. Can you check this one please? You wanted to reply but I got no update. Thank you!
I'm sorry I don't respond instantly — we have a queue of dozens of clients waiting for replies, which involves analysis, downloads and other time-consuming processes. We answer in a 24 hour time-frame, except for weekends. Once again, I strongly recommend you open a new ticket, when having a new issue, instead of posting it on an existing one. This will be quicker for you, as you can have a chat and take a free supporter.
Either way, I need access to the website.
The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.
IMPORTANT
Please make a backup copy of the site files and database before giving us access.
- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:
I checked it and it seems like it translated it this time, however there are some issues e.g. in some cases is changes the brandname which i added to the glossary to brokercercheck.
How come?
Also can you try with the home? If it works now, how can i make sure it works in the future? What happens to the credits if it fails?
You can correct the specific names directly in the editor. I've actually overwrote them, as I didn't know they were in the Glossary. I apologize for that.
As for the home page, you can try it yourself. Let me know if you have any issues.
Credits are not consumed, if content is not translated. So if it fails, there shouldn't be any credit consumption.
As to make sure it works in the future, that's why we have our support. If you run into any issues, you can reach out. WPML is a flexible plugin, that must adapt to literally millions of different plugins, themes, server settings, language combinations, and so on. Very often, it requires adjustment. Again, that's why we from support work hard on each specific environment to ensure it works properly whenever possible.
Can you please please please please take a look!!!!!!!!!! I am getting wild here its taking AGES TO GET ANYTHING RESOLVED.
There is a translation when i look at the editor but the home is completely busted. Why should i delete the translation again and spent money again?
Can you check why its not working instead of telling me to translate it again. hidden link
Can you also PLEASE PLEASE PLEASE get back quicker as I am in big trouble with a client already because the translation that hsould have been up weeks ago is nowhere visible!!
Thank you so much lucas
New threads created by Lucas Vidal de Andrade and linked to this one are listed below:
I actually can't get back quicker. I work as quickly and swiftly as I can, but I have a full queue of clients, which are attended in order. Furthermore, I keep suggesting you to create a new ticket, when you have a new issue, but the suggestions have been ignored so far.
If you open a chat during work hours, for example, you'll get assisted in no more than a few minutes. Once again, I've created a ticket for you:
I understand that you're frustrated with our reply times, but we do our best to answer in a timely manner. Also, our policy and internal organization, requires us to have one issue per ticket — both because of agility and productiveness. It's in your best interest to open new tickets, when having different issues.
Also, I really can't translate your website for you. I understand you're having issues with it, but I can't test the translation of the website for you. You must check our documentation on how to test it, and try it yourself. We'll be here, if you need assistance.
Let me know if you are still having issues with the Footer.
