Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Europe/Kyiv (GMT+02:00)

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 2 days, 16 hours ago.

Assisted by: Andrey.

Author Posts
March 23, 2026 at 9:49 am #17917614
March 23, 2026 at 9:55 am #17917642

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Looking at the debug information you provided, I can see that both WPML and WordPress are outdated.

Please update your WPML plugins and add-ons to the latest version (4.9.2) to benefit from recent bug fixes and improvements. While this may not necessarily resolve the issue, it’s important to troubleshoot using the most up-to-date version.

You can download the latest versions from My Account → Downloads on wpml.org. Instructions for updating are available here:
http://wpml.org/faq/install-wpml/

If you don’t see the updates in your dashboard, please go to:
Plugins → Add New → Commercial tab and click “Check for updates.”

Additionally, please make sure to:
• Update WordPress core
• Update your active theme (if needed)
• Update any relevant plugins

If the issue persists after updating, please enable debug logging in WordPress so we can capture any errors for further analysis.

Here are the steps:
1. Enable WordPress debugging by editing your wp-config.php file. Add (or modify, if these lines already exist) the following lines before the comment /* That's all, stop editing! Happy publishing. */:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

2. Replicate the error.
3. Check the debug.log file (located in the /wp-content/debug.log) for any WPML-related errors.
4. Copy and paste the full error message here.

Before making any changes, please ensure you create a full backup of your database.