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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 23 replies, has 1 voice.

Last updated by Osama Mersal 1 day, 20 hours ago.

Assisted by: Osama Mersal.

Author Posts
December 12, 2025 at 7:06 pm #17660557

olafM-7

Hello,
two problems: the first is that there are two items marked as «status: pending review» in the translation queue that are showing a endlessly spinning icon (see images 1 and 2).
The second is that french links are leading to pages with URls that are not being translated to french. It is a site that I took over from anagency so I do not know exactly what they did (or didn't do).
Can you give me some advice on fixing these two issues? Thank you!

December 12, 2025 at 7:18 pm #17660637

olafM-7

Hello, your AI supporter told me it could not solve my issue. So here I am …

no-option-to-cancel-translation-job.jpg
December 12, 2025 at 7:19 pm #17660652

olafM-7

Hello? Some support anyone 😉 ? Did you fall asleep???

December 12, 2025 at 7:23 pm #17660657

olafM-7

I did the firdt thing before calling on your «support»:
* Make a minor change to the page content (e.g., add a space, a period, or a temporary word).
* Save or Update the page.
3. **Resend for translation:**

The setting «Translate slugs» was checked before already (see image).

Permalinks were set to «post name» before.

permalink-naming.jpg
translate-slug.jpg
December 12, 2025 at 7:35 pm #17660725

olafM-7

And I have updated internal links.

December 12, 2025 at 7:36 pm #17660726

olafM-7

Oh, and if you need more support from me – you are welcome! Anytime! Just mail!

upodate-internal-links.jpg
December 15, 2025 at 11:27 am #17663867

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First, apologies for the delayed response; it was due to a higher workload.

Let's focus on the first issue. Please try to cancel the stuck translation job and resend the page to translation.

If that didn't help, I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate plugins and themes, and to change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

December 16, 2025 at 10:09 am #17666863

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I checked the issue and found two posts with the same name: one was published, and the other was not published correctly. I ran the WPML troubleshooting options, which resolved the issue.

Please review them and delete the duplicate.

Kindly check the WPML-> Translations page and confirm whether any pages are stuck in the pending review status.

Best regards,
Osama

1.png
December 16, 2025 at 12:33 pm #17667514

olafM-7

Is that okay for you? I sent you what I had concerning info.

December 16, 2025 at 12:39 pm #17667520

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please let me know what concerns you regarding the stuck jobs issue, and it would be great if you could confirm whether it is fixed or not.

Thanks,
Osama

December 16, 2025 at 4:02 pm #17668510

olafM-7

a. there is one job to be checked showing, but the link is inactive (image).
b. 3 failed translation attempts in queue, which cannot be canceled or worked on
c. there is no possibility to cancel from dropdown-menu
d. button-links on the french homepage lead to german content

Does that help?

Thank you.

links-in-french-lead-to-german-content.png
no-possibility-to-cancel-translation-job.png
wpml-3-failed-attempts-to-translate.png
automatic-translation-shown.png
December 17, 2025 at 9:17 am #17670244

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

1) In order to cancel stuck jobs, please check the following steps:

1- Go to WPML-> Translation Dashboard
2- Switch off, translate everything automatically
3- Refresh the page
4- Go to the Translation Jobs tab
Kindly check this hidden link">screenshot.

2) The URLs were not translated inside ATE, so I translated them. Please check if they work as expected on the translated home page.
Kindly check this hidden link">screenshot.

3) There are no pending jobs for you to check. Please go to WPML-> Translation Dashboard, and check the green banner.

Translate Everything Automatically has finished translating your content. There are no pending translations in the queue.

Best regards,
Osama

December 19, 2025 at 2:52 pm #17678226

olafM-7

Thank you for your help, Osama,

this switch away from ATE got rid of the reminder flag. But what if I preferred automatic translation: Can I switch it back on again?

The slugs of the french pages are still not translated (see image). There is just the country code in front of the german slug. Translation should be profilbois or something like that. Should I manually translate these slugs in the backend? Or in the translation editor?

Thanks again,

Olaf

slug-not-translated-correctly.jpg
December 19, 2025 at 3:20 pm #17678332

olafM-7

Another thing: Why are these jobs (see image) listed in «Translation queue» as needing translation?

Best regards

Olaf

jobs-marked-as-needing-translation.jpg
December 21, 2025 at 9:49 am #17680437

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Olaf,

Thanks for your update, and sorry for the late reply due to the weekend.

1) You can switch automatic translation on again when you want to activate it.

2) The URLs need to be edited in the translation editor. (Kindly check this hidden link">screenshot)

3) These jobs might not be complete; you can take and complete these jobs or cancel them if you don't want to edit those translations.

Best regards,
Osama