Background of the issue:
I contacted your support earlier that fixed something on my WP website and give me information that now everything should work fine, but I am still not able to translate a page. I have been following everything I could find about WPML. I even did everything sent to me afterwards, including:
"Please try the troubleshooting section.
1. Take a backup of your site's DB.
2. Go to WPML -> Support -> Troubleshooting (link)
3. Once on the troubleshooting screen, press the following buttons and check if it helps. Press each button at a time and wait for the process to complete.
- 'Disable cache for language switcher templates'
- 'Clear language information and repopulate languages' button (if it is showing)
- 'Synchronize posts taxonomies' for 'Products'
- 'Clear the cache in WPML'
- 'Remove ghost entries from the translation tables'
- 'Fix element_type collation'
- 'Fix WPML tables collation'
- 'Synchronize local job ids with ATE jobs'
- 'Synchronize translators and translation managers with ATE'
- 'Assign translation status to duplicated content'
- 'Set language information'
- 'Reset languages' Press this button only if you didn't add a custom language!
- 'Fix terms count'
- 'Fix post type assignment for translations'
- 'Cleanup and optimize string tables'
- 'Clear invalid strings'"
Symptoms:
Still not able to translate a page.
Questions:
Why am I still unable to translate a page after support intervention?
Since I wasn't able to reproduce the issue locally, please create a staging version of your website, in the same server and with the same users, so that I can check if the issue also happens there.
Thanks in advance.
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