Home›Support›English Support›[Resolved] string translation is not working and also some methods are deprecated in admin interface
[Resolved] string translation is not working and also some methods are deprecated in admin interface
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to translate a string on their website, and some methods were deprecated in the admin interface. The main issue was that the English header was not displaying correctly, showing a Persian header instead. Solution: We identified that the issue was related to the use of a legacy widget that was no longer compatible. To resolve this, we guided the client to make corrections in the widget settings. We provided a direct link to the widget settings page and instructed the client to adjust the widget language each time edits were made. After making these adjustments, the issue with the string translation was resolved.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to translate a string on my website. The issue can be seen on this page: hidden link
Symptoms:
String translation is not working, and some methods are deprecated in the admin interface. I expected to see an English header, but instead, I got a Persian header, which is the default language.
Questions:
Why is the string translation not working?
Why methods are deprecated in the admin interface? (php 8.3)
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
It looks like you did not upload the correct zip file. It is only 700bytes as it should be around 300++mb . Could you recheck and share the correct file with me?