[Resolved] Strings that are deleted still appear inside ATE
This thread is resolved. Here is a description of the problem and solution.
Problem: After switching from Elementor to Gutenberg, all old Elementor strings still appear in the WPML translation editor, causing an increase in translation page length and unnecessary use of translation credits. Solution: 1. Disable Elementor and Elementor Pro, then edit the original content in Gutenberg and save the page again. This should remove the old strings from the translation editor. 2. Clear your site's cache. 3. Check WPML > Packages for any remaining Elementor string packages and delete them. 4. Note that WPML's Advanced Translation Editor has a translation memory feature, which prevents charging for the same translation segments twice. More details can be found here: https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/ 5. If issues persist, consider providing temporary admin access for further investigation.
Please be aware that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
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Background of the issue:
We moved the site from Elementor and Elementor Pro to Gutenberg. Elementor and Elementor Pro are no longer installed on the site. We re-did all the pages and translated everything automatically with the Advanced Translation Editor, even though the original content was translated using the Classic Editor.
Symptoms:
All the strings from Elementor still appear in the translation screen together with the strings created with Gutenberg, making the translation page immense in length. This also used a lot of translation credits because WPML translated strings that are not present in the front-end anymore (all the strings from Elementor).
Questions:
How can I clear all the old Elementor strings so I only see what is published?
How do I prevent WPML from using translation credits on strings that are not present in the front-end anymore?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
Usually, the strings should disappear from the translation editor. If you disable Elementor and Elementor PRO, then edit the original content in Gutenberg and save the page again.
If this is not the case, have you already tried to clear the cache of the site?
Another possibility might be that there are still string packages from Elementor saved at WPML > Packages. If so, please delete them.
About credits:
Note that WPML will not charge you twice for segments that have already been translated, due to the integrated translation memory of the Advanced Translation Editor.
If this does not solve the issue, I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
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I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.
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Hello Andreas, I deleted the packages from Elementor and cleared the cache of the site as you suggested and the problem persists. Let me send the connection details later today or tomorrow. Thanks!
But the button is duplicated. See this video here please to see that there are 2 Header 1 (the old one from Elementor and the new one from Gutenberg): hidden link
As you will see in the video I am also having some issues with ATE. The translation memory doesn't get refreshed so the old strings from Elementor are still there even if I am making and saving changes in the original page, refreshing the cache, saving changes again, and loading the translation screen again. Also some strings keep on not getting saved even if I manually edit strings.
Is there a way to bulk clean/empty the translation memory of WPML? It's 66 pages and posts to review (37 pages plus 29 posts) one by one, we are losing inmense time with this. I was able to edit only 6, it really feels like a mountain to finish this to be honest. If there's a way to make the things work properly fast would be appreciated.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
You are mentioning a different topic in your video. I made an edit on the original content, saved the page, and then opened the translation editor.
I can not longer confirm any duplicated segment. See screenshot.
Further, note that this segment has an orange marker, which means that it is "saved for later". To cancel this and edit the segment, you need to use the option bar and click "Remove flag for later".
Also, please take note that if you translate a page for the first time, it will need to be translated to 100% to become visible on the website.
If you do not wish to run the reviews, you can go to WPML > Translations, mark all the jobs that need a review, and use the bulk option from the dropdown to approve all reviews.
You can further disable reviews for automatic translation in WPML's settings page.
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If you have issues with saving specific segments, please name me an exact example.
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About moving to production:
If the site URL changes after migration, you will need to register the new site URL on wpml.org and then use the new site key to register WPML inside WordPress.
