This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is using an ACF settings page to assign the logo to their website, but when they select a different language, the logo disappears.
Solution:
We recommend reviewing the documentation on how to make custom fields on the ACF options page translatable with WPML. This guide provides detailed steps on setting up the translation for options page custom fields, which should resolve the issue with the disappearing logo. Here is the documentation link:
Translating the ACF Options Page Custom Fields with WPML
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
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