Translation editor not enabled

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where updating a product in a secondary language opens in the WordPress editor instead of the WPML Translation Editor. Even though the Translation Editor is activated, it gets disabled after editing, and the WordPress editor is enabled again. This problem does not occur with new products.
Solution:
The issue was resolved after running the WPML Troubleshooting options after creating a full backup of the database and website then navigating to WPML > Support > Troubleshooting and performing the following actions:

Clear the Cache in WPML
Remove ghost entries from the translation tables
Fix element_type collation
Fix WPML table collation
Synchronize local job ids with ATE jobs
Synchronize translators and translation managers with ATE
Set language information
Fix post type assignment for translations

If this solution does not apply to your case because it's outdated or not relevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 4 replies, has 2 voices.

Last updated by Mohamed Sayed 10 months, 3 weeks ago.

Assisted by: Mohamed Sayed.

Author	Posts
January 15, 2024 at 11:42 am #15184709
Logothetis	hi, when i try to update a product in the second language, the product opens in wordpress editor. I activated the wmpl translation editor, but nothing changes. And if edit the product, translation editor is disabled again (before is seems to be anabled), and wordpress editor is enabled again. How to solve this problem? The translation editor works fine for new products.
January 15, 2024 at 6:06 pm #15186422
Mohamed Sayed	Hi there, Thanks for contacting WPML support. When you make changes to the original product, the translation can be updated with the following steps: - Go to Woocommerce > Woocommerce Multilingual > Products tab - Click the update icon hidden link If you're already following the above steps, please try the following: - Edit one of the affected products in the default language - Switch the translation editor to "WPML Translation Editor" hidden link - In the popup, select "All Products" hidden link Let me know please if that helps. Kind regards, Mohamed
January 16, 2024 at 8:59 am #15188467
Logothetis	Hello, Mohamed. I did what you told me. it worked for one product i tested, but for another it did not work. I activated the WPML Translation Editor, and tried to update the product in second language, it opens the product in wordpress editor. When i open again the product in default language, wordpress editor is activated again. and the WPML Translation Editor disabled.
January 16, 2024 at 9:17 am #15188530
Logothetis	in the WPMl > support > Advanced Translation Editor > error logs i got this error {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/mappings","requestArgs":{"method":"GET"},"status":504} Maybe that helps.
January 16, 2024 at 1:20 pm #15189895
Mohamed Sayed	Please create a full backup of the database and website then go to WPML > Support > Troubleshooting page, and click the following: - Clear the Cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Fix WPML table collation - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE - Set language information - Fix post type assignment for translations If the issue persists, please provide me with the steps you follow to update the product and a link to one of those products where you see the issue. I would also need to request temporary access (WP-Admin and FTP) to investigate the issue further. Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website first❌ ✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site if needed. If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Thanks for your cooperation
January 22, 2024 at 12:56 pm #15211418
Logothetis	Thank you