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[Resolved] Translation stuck in "refreshing translation status"

This thread is resolved. Here is a description of the problem and solution.

Problem:
I'm trying to translate products. I translate all the text using the

woocommerce --> woocommerce multilingual & multicurrency --> products --> translate product

When I hit complete it refreshes the page but the product doesn't translate. It's stuck with the "refreshing translation status" icon. It also doesn't create a new product in the second language under the woocommerce --> products --> spanish language tab.

I tried the same process for 3 different products, all have the same issue.

What is the link to your site? https://uncorkmexico.com

Solution:
The issue will only happen in WooCOmmerce 7.8.1. Updating the plugin to its later version will solve the issue.

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This topic contains 2 replies, has 2 voices.

Last updated by vanusap 1 year, 6 months ago.

Assisted by: Prosenjit Barman.

Author Posts
July 3, 2023 at 10:41 pm #13936485

vanusap

I'm trying to translate products. I translate all the text using the

woocommerce --> woocommerce multilingual & multicurrency --> products --> translate product

When I hit complete it refreshes the page but the product doesn't translate. It's stuck with the "refreshing translation status" icon. It also doesn't create a new product in the second language under the woocommerce --> products --> spanish language tab.

I tried the same process for 3 different products, all have the same issue.

What is the link to your site? hidden link

Screen Shot 2023-07-03 at 16.40.01.png
Screen Shot 2023-07-03 at 16.34.53.png
Screen Shot 2023-07-03 at 16.35.24.png
July 4, 2023 at 11:37 am #13940487

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,
Thanks for contacting WPML Support. I will be happy to assist you in this matter.

I understand the problem you’re facing while translating products. We’ve already identified the same issue, which occurs after updating the WooCommerce plugin to its latest version (7.8.1). Some changes were introduced in this version that have caused the issue.

However, a new update of WooCommerce has been released with a patch for this issue. Please update the WooCommerce plugin to its latest version (7.8.2) if you haven’t already. This should resolve the problem.

Please let me know if you're getting the expected result by updating the plugin. But, if you need further assistance, feel free to let me know. I will be happy to assist you.

Best Regards,
Prosenjit