[Resolved] After migration it's not possible to translate anymore
This thread is resolved. Here is a description of the problem and solution.
Problem: After migrating a fully translated site from local to live, the client could not create new translation jobs due to an error stating 'translator could not be assigned to the job'. Despite confirming that REST API and admin-ajax were functional, and even after redoing the migration and attempting ATE sync troubleshooting, the issue persisted. Solution: We discovered that the structure of WPML's translation status table was altered during the migration. We corrected this issue, and now the translation jobs should function correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
After migrating a fully translated site from local to live, we cannot create new translation jobs.
Error: “translator could not be assigned to the job”.
REST API works, admin-ajax works, migration redone, ATE sync troubleshooting steps done.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
Thank you for reaching out!
It could be that the jobs got stuck if they were originally created on a different site URL.
Could you please try to edit the original content, save the page again? This will update the translation status, and you should be able to update the translation.
If this does not solve the issue, please let me know.
Unfortunately, that doesn’t solve the problem. As I mentioned, I’ve already tried a whole host of things; I’ve even edited all my pages and tried again.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I'd be happy to take a closer look at this.
I'd like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You'll find the necessary fields below the comment section if you log in to leave the next reply. The information you provide will be private, meaning only you and I will be able to see and access it.
IMPORTANT
Please be sure to create a backup of the website and database before granting us access.
If you don't see the "wp-admin / FTP" fields, your login credentials for the post and website will be set to "PUBLIC." Do NOT publish the information unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
When replying again, click "I still need assistance".
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any login information that was not specifically provided in the private reply form for this ticket.
I’ve entered that information, but unfortunately it hasn’t solved the problem. I’ve also made a small change to the page to trigger a reload, but it still isn’t working.
Please could you help us resolve this as soon as possible? I urgently need to be able to continue translating.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello Yasmine,
I have just sent the header and footer templates again to automatic translation, and the translations have been marked as completed.
Could you please send the content that you would like to translate to automatic translation at WPML > Translation Dashboard, and let me know if you run into any unexpected issues?
Note that you will need more credits to translate the pages automatically.
OK, I don’t think you’ve quite got it. I don’t want to translate anything automatically; I want to do it myself. But it’s not working anymore. When I click on the pencil icon or the arrows to translate a page, I’m automatically redirected to the ‘Translate’ page instead of the translation opening straight away. And when I click on ‘Edit’ under ‘Actions’ there, I get a message saying ‘The translator could not be assigned to the task’. So the translation just doesn’t open anymore and I can’t edit anything.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
My apologies for the misunderstanding!
I can see the issue now and do sadly not yet have a working solution. I will take a copy of your site for troubleshooting the issue on a virtual server.
Sidenote:
One of your user profiles was missing a first name and a last name. All admins and translators need to have a valid first name, last name, and email address so that the Advanced Translation Editor can validate the users.
