After updating the default product, variation removed from the translated product

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: Exception

This topic contains 4 replies, has 2 voices.

Last updated by Itamar 1 year, 11 months ago.

Assisted by: Itamar.

Author	Posts
July 4, 2023 at 5:37 am #13936929
alaaB-3	When Im changing the color hex code correctly then the values are deleting itself?
July 4, 2023 at 2:32 pm #13942387
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'll continue to help you with this issue. Can you please let me access our site and explain the steps to see the issue? The access details you share with Prosenjiy, my colleague, are not working. I also need you to share the access details in the special section below. In this way, you give us your content to access your site. Also, could you please share your site's Debug information? You can read about it here. http://wpml.org/faq/provide-debug-information-faster-support/ I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
July 5, 2023 at 10:55 am #13949325
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. This is an issue with the Variation Swatches for WooCommerce by CartFlows plugin. https://wordpress.org/plugins/variation-swatches-woo/ It is not officially compatible with WPML. And this plugin is unknown to us. However, I replicated the problem on a new WordPress installation with WooCommerce, WPML, and the Variation Swatches for WooCommerce by CartFlows plugin. You can see my test site here. hidden link Notice the blue color swatch. It is not preserving the color on the translated product here. hidden link It is the same problem as on your site. I'll escalate this issue to our compatibility team, who will try to provide a workaround. Please consider using a similar plugin that is officially compatible with WPML. You can check them out here. https://wpml.org/plugin/?wpv_view_count=120064&wpv-plugin-functionality=0&wpv_post_search=Swatches&wpv-wpcf-recommendation-flag=&wpv_filter_submit=Search I'll update you on nay news from our compatibility team about this issue.
July 5, 2023 at 11:21 am #13949519
alaaB-3	Ok, Leave the color but what about the "Variations" does it also attached with that Swatches Plugin"? As the product edit page, it's totally different from the Swatches section but variations also not working on the Arabic side, and when I update it keeps resetting. So is it also happening from that swatch plugin?
July 5, 2023 at 3:21 pm #13952229
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, It might be also related. I'm not sure. I tried to check this on your site, but it seems you deactivated WPML. Please use my test site to replicate the issue with the variation, so I can continue helping with this issue. You can access my test site with this direct link. hidden link

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