[Resolved] Automatic translation is not working

We have integrated the WPML plugin on our current live site (hidden link). However, when attempting to translate pages on the live site, the translation is not working.

To resolve this issue, I have set up a development server (hidden link) and deployed the latest source code there.

1) Translation Test on Development Server
I tested the translation of the front page on the development server, and the entire page content was successfully translated. Here are the links:

Danish (Default Language): hidden link

English: hidden link

French: hidden link

2) Same Process on Live Server
I performed the same process on the live server, but it did not work. The translated content does not appear. Here are the links:

Danish (Default Language): hidden link

English: hidden link

French: hidden link

3) Caching
Both the live and development servers have the WP Rocket cache plugin integrated. I have cleared the cache on both servers, but the translated strings still do not appear on the live site.

4) Database Entries
I checked both databases to see if the translated strings were saved. On the development server, I found entries in the following tables:

- wp_icl_string_translations
- wp_posts

Here is a screenshot showing the entries on the development server:
hidden link

However, on the live server, I found no entries for the translated strings in these tables.
hidden link

This indicates that the translated strings are not being saved to the database on the live server.

5) Console and Network Checks
When saving translations via the WordPress admin, I checked the browser console and network tab for any AJAX errors. There were no errors, and the payloads and responses are identical on both the live and development servers.

Summary
Even though the codebase is identical on both servers, the translations are only working on the development server. The main issue is that translated strings are not being saved to the database on the live server, while they are on the development server.

I want to resolve this issue on the live server.

Hello Support Team,

Thank you for your response.

For your information:

Our development server is: hidden link

Our live server is: hidden link

I have followed the steps you suggested in your previous reply:

We have unregistered the key from the development server. I’ve attached a screenshot for your reference.

We also re-registered wpml on the the live domain.

However, the translation is still not working on the live site. The translated content is not being displayed in either English or French.

I have tested both automatic and manual translations for the homepage, as mentioned in our previous conversation.

We have been experiencing this issue for the past few days and, unfortunately, have not yet received a resolution. We kindly request your prompt attention to this matter and would appreciate it if you could provide a solution as soon as possible.

Thank you for your support and understanding.

Hello Support,

As you suggested in our last chat, we have unregistered one site from this account. I have attached a screenshot for your reference.

hidden link

Now, only one site is registered to this account.

Additionally, I have shared a screenshot for your reference to confirm that the site has been registered correctly.

After completing all these steps, I cleared all language cache from the admin side and tried to translate the content on the homepage, but it is still not working for me.

I have also shared a screen recording for your reference.

hidden link

Dear Andreas,

I have deleted the non used links to site, and added our support (staging") site used for testing.

It still does not translate. It shows the translation but seems not to show anything translated in the front end to the customers, which is a bit of a problem....

As you can see the products shown are translated but the content above is not.

if you email me directly carsten@lemco.dk I can provide you a temporary access after I have made a backup as I really need this solved quickly, it has not worked for a long time and I am getting nuts.

Can you assist ?

Screensharing is possible !

Best regards

Carsten Lemche