cannot use automatic translation

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Documentation request

This topic contains 5 replies, has 2 voices.

Last updated by Andreas W. 1 year, 10 months ago.

Assisted by: Andreas W..

Author	Posts
November 7, 2023 at 12:04 pm #14746843
raminK	I am trying to: use automatic translation Link to a page where the issue can be seen: Under tools it simply says There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team. I expected to see: The page to use automatic translation Instead, I got: Under tools it simply says There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team.
November 7, 2023 at 2:06 pm #14747937
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Do you see any problems, if you go to WPML > Support > Installer Support and click "Check now"? Best regards Andreas
November 14, 2023 at 9:43 am #14795909
raminK	Hi Andreas, nope looks all good, green everywhere
November 14, 2023 at 4:20 pm #14800773
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, The Pay-As-You-Go Subscription is canceled and there are not any pre-purchased credits signed to the site. So far all your credits are used: Deposited credits: 64733 Used credits: 64733 Available credits: 0 You need to assign pre-purchased credits to the site or subscribe again to Pay-As-You-Go in order to be able to use automatic translation. Guide: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ Best regards Andreas
November 14, 2023 at 6:27 pm #14801545
raminK	Well, yes, and the issue is that I cannot subscribe again to Pay-As-You-Go in order to be able to use automatic translation. When I click on the link on the WPML page it redirects me to my site under tools, loads for 10 seconds and then displays "There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team." Which I have done now.
November 14, 2023 at 6:33 pm #14801681
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Could the issue be related to one of the issues mentioned here? https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ If not, then I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards Andreas

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