[Closed] capturing buttons in translations

Hey there,

Have you tried to translate the buttons going to WPML > String Translation?

Please try to search the button's text in there. If you can't find it, please enable the option 'Look for strings while pages are loaded' in WPML > String Translation and then visit the page on the front end again: hidden link

Go back to the String Translation screen and uncheck the option above.

Now try to search again for the button text 'Download Data Sheet' once more and see if you'll be able to translate it now.

Thank you, please let us know how that goes.

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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Please, let me know if you need any additional details. Have a nice day.

I apologize.

Please check again to see if they appear for you.

Thank you!

Hey there,

I checked it and it seems like this issue might be caused due to a conflict with the child theme.

Given this is a staging site, and as a test, I temporarily switched the theme to the parent Divi.

Upon doing it and making a minor modification to the page (eg.: adding an empty space to the title so WPML sees that the translation also needs updating), I was able to see the button text in the translation editor.

I saved the translation and even in the frontend of the site the button shows as translated now.

Since this could be a conflict issue, the flow we have is to replicate the issue to a sandbox containing only WordPress and WPML plugins so we can proceed with investigation and isolate other factors.

Please login to the sandbox using the link sent in the private reply above.

Once you're in, please install your parent and child theme and replicate the issue with the button label so we can continue checking this issue.

Thank you, please let us know.

Hello Craig,

For sure, please go ahead and send the private message.

I've enabled the field.

Thank you.

Hello Craig,

Thank you for your patience while we investigated this issue.

I've consulted with our second-tier support team regarding the issues you're experiencing with those buttons translations on your site. After a thorough review, it has been identified that the root of the problem lies in the theme being used, specifically a fork or customized version of the Divi theme.

To address this issue effectively, our recommendation is to install a fresh copy of the original Divi theme, which can be obtained from the Divi account download page. This step is crucial because it appears that the current theme, including the child theme, has modifications or a structure that is not fully compatible with our translation tools. This incompatibility is likely what's preventing the buttons from being included in the translation tables.

I understand that making changes to the theme, especially when the project is nearing completion, might be concerning. However, this step is essential to ensure that all elements of your site, including the buttons, can be translated correctly without affecting the existing work. Once the original Divi theme is in place, we can then test to see if the issue with the button translations is resolved. During our tests this has proved to have fixed the issue.

If you encounter any difficulties or have further questions, feel free to reach out.

Thank you for your understanding.

Best regards,
Mateus