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[Resolved] Customer Emails from WooCommerce containing wrong language strings
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing an issue where WooCommerce emails are displaying in German instead of Dutch. Despite updates to WooCommerce, WordPress, and themes, the problem persists. Solution: 1. Ensure that WooCommerce is updated to the latest version for bug fixes and improvements. 2. Follow the steps in our guide to translate WooCommerce emails, which can be found here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/how-to-translate-woocommerce-emails/ 3. Increase the WordPress memory limit by adding the following code to your wp-config.php file:
Place this code above the line /* That's all, stop editing! Happy blogging. */. 4. Update all plugins to their latest versions by checking https://www.emq.nl/wp-admin/update-core.php
If these steps do not resolve the issue or if the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
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Background of the issue:
I am trying to resolve an issue where customer emails from WooCommerce contain incorrect language strings. The emails should be in Dutch, but they are showing German text instead. This issue is affecting my client's webshop and needs urgent attention. The problem can be seen on the page: hidden link.
Symptoms:
In the order confirmation email, the headline is 'Danke für Ihre Bestellung' and the subject line is 'Ihre Bestellung bei EMQ ist eingegangen!' instead of the expected Dutch text 'Bedankt voor je bestelling' and 'Je bestelling bij EMQ is ontvangen!'.
Questions:
Why are the WooCommerce emails showing German text instead of Dutch?
How can I fix the language issue in the WooCommerce emails?
While one of my teammates addresses your ticket, I'd like to provide you with some initial debugging steps.
Please update your WooCommerce to the latest version, 9.8.5, to take advantage of the latest bug fixes and improvements. While this may not resolve your issue immediately, using the most current code will help us troubleshoot more effectively.
Also, ensure that you update WordPress and your current theme if any updates are required.
Before proceeding, please remember to back up your database.
