French translation keeps loading even after resigning and retrying

This thread is resolved. Here is a description of the problem and solution.

Problem:

The client is experiencing persistent loading issues when attempting to translate a page to French, despite resigning and assigning credits.

Solution:

We recommend the following steps to address the translation loading issue:

1) Ensure a full site backup.
2) Navigate to WPML >> Translation Management >> Translation Jobs and delete the French translation job for the problematic post.
3) Edit the post in the original language, make a minor change, and update it to refresh the translation settings.
4) Retranslate the post to French using WPML's Translation Dashboard.

To improve site performance and possibly resolve the issue, increase the WP Memory Limit to 256MB and MaxInputVars to 10000.

For detailed guidance, visit WPML minimum requirements and editing wp-config.php.

If issues persists:

1) Ensure a full site backup.
2) Delete the existing key for your site from your WPML account page.
3) Unregister and re-register WPML with a new key following the steps provided in the Plugins >> Add New >> Commercial tab.
4) Edit and update the post to refresh settings and attempt translation again.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should issues persist, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/a-admin-user-not-able-to-see-translations-queue/

Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Bigul 1 week ago.

Assisted by: Bigul.

Author	Posts
August 18, 2025 at 6:03 pm #17329169
jigneshS	Hi Bigul, Thanks for the info that solve the issue. But i have a new issue. This page hidden link When we try to translate this page to French its showing loading all the time, i Resign and try to translate it agian but its showing loading all the time. Do you have any insight inputs for this issue? Thanks and regards,
August 18, 2025 at 6:17 pm #17329183
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to assist you in resolving the issue. Please try the following steps, after a full site backup and make sure you are getting the expected results or not. 1) Go to WPML >> Translation Management >> Translation Jobs 2) Find and delete the French translation job for this post: hidden link 3) Open the post for editing in the original language: hidden link 4) Make a minor change in the contents and update the post to refresh the translation settings 5) Visit WPML >> Translation Management 6) Retranslate the post to French: https://wpml.org/documentation/translating-your-contents/#using-wpmls-translation-dashboard Additionally, please upgrade the following configurations to help improve the performance of your site: 1) Increase WP Memory Limit to 256(the minimum required memory limit for WPML is 128). Please check the following links for more details https://wpml.org/home/minimum-requirements/ https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php 2) Increase the MaxInputVars of PHP settings to 10000. Please check the following article for more details, or contact your system admin/hosting provider for this purpose. hidden link -- Thanks! Bigul
August 19, 2025 at 1:36 pm #17331647
jigneshS	Hi Bigul, Thank you for your continued assistance. I’ve followed the steps you provided, but unfortunately, the page is still not translating. I also attempted to use automatic translation, but the issue persists. Additionally, I’ve assigned 40,000 credits to the site, but that doesn’t seem to have resolved the problem either. Please find the attached screenshot for your reference. We are also looking to implement a URL structure like site.com/fr/, site.com/jp/, etc. However, when we activate this option, the translated pages do not appear. As a temporary measure, we have implemented the query string pattern instead. Kindly note that the WordPress site is using a multi-domain setup. Could you please assist us with this issue as well? Thanks and regards, New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/implementing-different-languages-in-directories/
August 20, 2025 at 5:17 am #17333017
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Are you facing similar issues while translating other posts as well? Please try the following steps after a full site backup and make sure the bug exists. 1. Visit your account page at https://wpml.org/account/sites/ 2. Delete the existing key for your site. 3. Navigate to Plugins >> Add New >> Commercial tab. 4. Click on "Unregister WPML from this site". 5. Refresh the page. 6. Click on "Get a key for this site". 7. Copy the newly generated code. 8. Return to Plugins >> Add New >> Commercial tab. 9. Register the site with the new key. 10. Open the post for editing in the original language 11. Update the post after a minor edit in the contents to refresh the translation settings 12. Try to translate the post again If you are still facing the issue, please share the following details for tracking this. - Visit WPML >> Translation Management and WPML >> Translation Management >> Translation Tools, and share a screenshot of it - Visit WPML >> Support >> Advanced Translation Editor >> Error Logs and check if it is showing any recent warning or errors -- Thanks! Bigul