This thread is resolved. Here is a description of the problem and solution.
Problem:
If you're experiencing issues with transferring credits to wpml.org and receive the message 'unable to withdraw credits on wpml.org, please contact technical support', we recommend following these steps.
Solution:
1. Visit the list of registered sites page at https://wpml.org/account/sites/
2. Delete the current sitekey for your site.
3. Create a new sitekey for your site.
4. Navigate to the admin area > Plugins > Add New > Commercial tab > Un-register and re-register the site with the new sitekey.
After completing step 2, your credits should be returned to your WPML.org account. If this does not resolve the issue, try transferring the credits from your site to WPML.org again.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic is split from https://wpml.org/forums/topic/10-percent-of-translations-disappear-even-though-the-original-language-has-not-been-modified/
This topic contains 1 reply, has 2 voices.
Last updated by 3 weeks, 5 days ago.
Assisted by: Long Nguyen.
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