Installed the WPML Plugin on my website and the french website isn't functionnin

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client installed the WPML plugin and noticed that the French version of their website displayed an unwanted sidebar on all pages.
Solution:
1. We navigated to WPML >> Settings > Custom Fields Translation section.
2. We set the

"getcab_options"

field to

"Copy"

and pressed the save button.
3. Then re-saved the default language pages to apply the changes to the translated pages and it solved the issue.

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Tagged: Not WPML issue

This topic contains 2 replies, has 2 voices.

Last updated by Noman 1 year, 11 months ago.

Assisted by: Noman.

Author	Posts
December 31, 2023 at 7:38 am #15138392
amalL	I installed the WPML plugin on my website hidden link and I got the french version showing a side bar section on all websites pages that are in french hidden link , attached is a screenshot (the first screenshot uploaded by mistake) , please help! New threads created by Noman and linked to this one are listed below: https://wpml.org/forums/topic/a-few-sections-are-not-translated-into-french-language/
December 31, 2023 at 8:10 am #15138425
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. I’ve visited your site and I can see the right sidebar on the French language. This issue usually happens when the page options custom fields don't sync properly. If your theme provides page options to control the page layout then please open both language pages as edit mode and make sure the page options have the same values. If they have different values then please go to WPML >> Settings >> Custom Fields Translation section and search the problematic field and set that field to “Copy” and save it. Then please re-save the default language page again to apply the changes in a secondary language page. I hope it will resolve this issue. Here is a doc for more details: https://wpml.org/documentation/getting-started-guide/translating-custom-fields/ If the issue still persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private which means only you and I have access to it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important. Thank you
January 1, 2024 at 3:24 pm #15139677
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	1. I went to WPML >> Settings > Custom Fields Translation section, set the “getcab_options” field to “Copy” and pressed the save button. After that re-saved the default language pages to apply the changes to the translated pages and now all pages show correctly. Could you please check and confirm? 2. Regarding the header/footer and other section translation issues, it’s a different issue and will be handled separately as per our support policy. I've created a new ticket for this at: https://wpml.org/forums/topic/a-few-sections-are-not-translated-into-french-language/ If your page design Sync issue is solved, please mark this current ticket as resolved and we will continue to work on the new ticket. Thank you for your cooperation and understanding