Is my account being used?

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unsure who was using their account and wanted to cancel it, asking if there was a way to know which site was using it.
Solution:
We checked the client's account details and confirmed that no site key was currently registered under their account. We recommended the client to verify this by visiting their Sites page at https://wpml.org/account/sites/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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Tagged: Account Issues

This topic contains 1 replies, has 0 voices.

Last updated by Mihai Apetrei 1 week, 2 days ago.

Assisted by: Noman.

Author	Posts
February 9, 2026 at 5:13 pm #17806516
alS-3	Hi, I am not sure who is using my account, I want to cancel it, do you have any way of knowing which site is using it?
February 9, 2026 at 5:24 pm #17806531
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML support. I checked your account details, and it looks like no site key is currently registered under your account. You can also confirm this from the Sites page here: https://wpml.org/account/sites/ Please let me know if this resolves the issue or if you need further assistance with this issue. Thank you