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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an error message on their WordPress dashboard indicating that the user 'asgescom_wp313' has exceeded the 'max_questions' resource.

Solution:
1. We recommend updating the WPML plugin to the latest version, currently 4.6.10, and also updating all WPML add-ons. This ensures that the client benefits from the latest bug fixes and improvements.
2. Before updating, it's important to back up the database to prevent any data loss.
3. If the problem persists after updating, we suggest increasing the value of

PHP max_input_vars

in the PHP configuration.

Please note that this solution might not be relevant if it's outdated or not applicable to your case. If the issue continues, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 12 replies, has 2 voices.

Last updated by Andrey 1 year, 2 months ago.

Assisted by: Andrey.

Author Posts
April 13, 2024 at 4:36 pm #15515026

michaelA-95

An error message is displayed on my WordPress dashboard, asking me to contact the WPML support.

Here is what the statement says :

"User 'asgescom_wp313' has exceeded the 'max_questions' resource (current value: 1)

Array
(
[language] => en
[context] => ajax-search-lite
[gettext_context] =>
[domain_name_context_md5] => 483d89ca928de25ea82b623ad582a51f
[name] => Search form aria-Label
[value] => Search form
[status] => 0
[translation_priority] => optional
[allow_empty_value] =>
)"

How can I solve this? Can you help me deal with it?

Thank you in advance!

April 14, 2024 at 10:26 am #15515538

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Could you please update your WPML plugin to the latest version 4.6.10 and add-ons to benefit from the latest bug fixes and improvements? This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

Please remember to backup your database first before you proceed.

If the issue persists after an update has been done, please try to increase the value of PHP max_input_vars.

April 15, 2024 at 7:04 am #15517253

michaelA-95

Hi,

Thank you for your answer. I updated my version to 4.6.10, but the issue remains.

How can I increase the value of PHP max_input_vars, and where?

Thank you in advance.

April 15, 2024 at 8:28 am #15517822

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

There are various methods to increase the PHP Max Input Vars limit in WordPress, but it all depends on the hosting provider you are using. Keep in mind that you might not have the required permissions to increase the maximum PHP input variable limit. Therefore, it's best to contact your hosting provider and ask them to grant you the necessary permissions beforehand.

You can increase the PHP Max Input Vars limit by adding lines to the .htaccess file, php.ini, or wp-config.php.

April 15, 2024 at 12:44 pm #15520025

michaelA-95

Hello,

I have checked with my hosting service, they increased the number but it still doesn't resolve the issue. How much should we set the number to, in order for to solve the issue (it is currently set to 10000)?

Thank you in advance.
Laura

April 15, 2024 at 1:28 pm #15520409

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

The parameter value is already sufficient. There is no need to increase it any further.

I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

April 15, 2024 at 4:51 pm #15521418

michaelA-95

I forgot the WordPress access :

******

April 16, 2024 at 8:25 am #15523238

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I will take a look and update you as soon as I know more.

April 16, 2024 at 3:12 pm #15526767

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I couldn't check all the settings as the WordPress user you shared had limited permissions. Can you temporarily grant full permissions to this user?

April 16, 2024 at 5:59 pm #15527763

michaelA-95

Indeed - I just granted you full access, sorry about that.

April 17, 2024 at 2:53 pm #15533593

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for checking. Could you please recheck now? I've also updated WPML String Translation plugin.

April 17, 2024 at 4:24 pm #15534014

michaelA-95

The issue seems to be fixed, I don't have the error message anymore. Thank you very much!

April 17, 2024 at 9:53 pm #15535011

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I'm glad to hear that it is good now. Have a nice week.