Norwegian should be translatable with DeepL

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to add Norwegian under language mapping for translation with DeepL, despite documentation suggesting it should be possible.

Solution:
We acknowledged a mistake in our documentation and advised the client to set up Google as the secondary translation engine for Norwegian, as it is currently the only supported engine for this language. We provided a link to the list of supported languages and engines (https://ate.wpml.org/mt_langs) and instructions on how to set the order preference for translation engines (https://wpml.org/documentation/automatic-translation/how-to-change-automatic-translation-engines/#how-to-set-your-order-preference).

After further communication and the client's patience, we escalated the issue and were informed by our ATE department that Norwegian has been enabled with DeepL. We asked the client to check if the issue was resolved.

For account-related requests, such as resetting the year to start from a different date, we directed the client to contact our Accounts department via email at hello[at]wpml.org, as we handle only technical issues on the Support Forum.

If this solution doesn't look relevant to your issue, please open a new support ticket at the WPML support forum.

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Tagged: Exception

This topic contains 13 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 9 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
December 15, 2023 at 9:09 pm #15076093
mortenT-10	Hello, Referring to this: https://wpml.org/documentation/automatic-translation/translate-your-wordpress-site-with-deepl/, Norwegian should be translatable with DeepL, but we can't add it under language mapping. Please advise.
December 16, 2023 at 8:46 pm #15078091
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I think that is a mistake on our end in the documentation because on this other page here (hidden link) it is shown that Norwegian works only with the Google translation engine so I would set that up as my secondary translation engine (https://wpml.org/documentation/automatic-translation/how-to-change-automatic-translation-engines/#how-to-set-your-order-preference). I hope that you will find this information useful. I am also letting our Documentation team know about this error. Mihai Apetrei
December 18, 2023 at 8:40 pm #15087453
mortenT-10	Dear Mihai, I now understand that the issue lies in the integration between WPML and DeepL rather than DeepL's capability to translate Norwegian. Our initial choice of WPML was predicated on the understanding that we could utilise DeepL for Norwegian translation, and it's disappointing to discover that this isn't feasible in practice due to integration issues. I want to request your assistance in finding a solution. Can you provide any technical guidance or specific steps we might take to enable Norwegian translation via DeepL in WPML? If there are any planned updates or ongoing work to address this issue, it would be helpful to be informed. Furthermore, as our selection of WPML was based on these functionalities, we must understand what you can offer to compensate for this shortfall. Are there alternative solutions, or are you working on integrating Norwegian language support shortly? I look forward to a concrete response and a resolution to this issue. Kind regards, Morten
December 20, 2023 at 8:11 pm #15105857
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi Morten. Things are moving a bit slower now, in the winter holidays period but I am doing my best to reach a couple of people in regards to this request. I am leaving the ticket assigned to myself and I will get back to you as soon as I have more info on this. Thank you for your amazing patience! Mihai
December 23, 2023 at 6:59 pm #15122923
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Just wanted to let you know that you are not forgotten 🙂 I am still waiting to hear from a couple of people. I will be back as soon as I have updates, as I promised. Mihai
December 24, 2023 at 9:43 am #15123443
mortenT-10	Hi Mihai, We appreciate the update - Merry Christmas to you!
December 27, 2023 at 4:18 pm #15132830
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there! Happy Holidays to you, too! I got a response in regards to this request - in the holidays period, there won't be any changes made to the production environments, so this will be escalated forward, with your approval, and will receive a response somewhere close to the beginning of the year (the beginning of January 2024 - I estimate in the second, maximum third week; it could happen in the first week but I would prefer not to "advertise" it as I don't know for sure the current tasks and priorities the ATE team has on the list). I also asked about why we don't have all the supported languages that show up on the DeepL site available for WPML when people are using the DeepL translation engine together with WPML: it seems that DeepL doesn't have support for HTML for all the languages, so proper testing has to be conducted before enabling a language for a specific translation engine. Otherwise, we would risk that bad translation will be served while we would charge people money so that would not be professional, that is why this is not happening at the moment with Norwegian for example. Please let me know if it is ok with you to have me escalate this and I will then do this and will get back to you at the beginning of January when I have updates. I will be waiting for your response. Mihai
December 28, 2023 at 2:31 pm #15135066
mortenT-10	Thank you for the update. I understand the timeline and reasons for the delayed changes. Please proceed with the escalation; I look forward to the January update. I appreciate the focus on quality regarding language support.
January 1, 2024 at 11:20 am #15139336
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Thank you for the confirmation and a happy new year! I will keep you up to date as soon as I have news. Mihai
January 5, 2024 at 1:41 pm #15154786
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Happy new year! I'm waiting for my colleague's response, the internal ticket is already created and escalated. Just wanted to get back to you with a short update! 🙂 I'm leaving the ticket assigned to myself. Mihai
January 12, 2024 at 11:58 pm #15180824
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I am still waiting to hear from the ATE-department person. I just wanted to know that I did not forget about you. Mihai
January 19, 2024 at 11:56 pm #15206677
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. My colleagues informed me that they have enabled Norwegian with DeepL. Please check. Also, thank you for your patience throughout the whole process 🙂 Mihai
January 21, 2024 at 8:34 pm #15209013
mortenT-10	Hi Mihai, Splendid news indeed! Your solution appears to no longer trigger any warnings, leading us to believe it's now correct. Given our waiting period, we're considering the possibility of resetting our year to start from the 1st of February. Would that be feasible? Br Morten
January 22, 2024 at 11:40 pm #15213816
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there and welcome back! I am not sure how that goes and if that is possible but we don't handle account-related requests here as we don't have access to that kind of information or decisions. Please write to hello[at]wpml.org so that you can get in touch with someone from the "Accounts" department. Here, on the Support Forum, we can handle only technically-related issues. Thank you for your understanding! Mihai