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[Resolved] PHP Fatal error: Uncaught WPMLTranslationProxyApiException

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing a fatal error when trying to access WPML -> Settings, with a message indicating that WPML can't find the translation service.
Solution:
We resolved the issue by navigating to WPML -> Support -> Troubleshooting and clicking on "Reset preferred translation service". This action allowed access to the WPML -> Settings page and resolved the error message regarding the translation service.

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This topic contains 3 replies, has 2 voices.

Last updated by Noman 1 year, 9 months ago.

Assisted by: Noman.

Author Posts
October 5, 2023 at 2:58 pm

Neil

I'm getting an error
WPML can't find the translation service. Please contact WPML Support or your translation service provider.

When I go to WPML -> Settings I get a fatal error

thrown in wp-content/plugins/sitepress-multilingual-cms/classes/translation-proxy/class-wpml-translation-proxy-networking.php on line 86
October 5, 2023 at 4:32 pm
October 6, 2023 at 2:16 pm #14529203

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I have checked the issue in the minimal environment and also tried troubleshooting steps but none of them worked so far. So, I’m going to escalate this issue to 2nd tier support for further debugging.

Thank you for your cooperation and patience
October 8, 2023 at 8:55 pm #14535427

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I have escalated this issue to our 2nd tier support for further review and I will get back to you as soon as I have any update.

Thank you
October 9, 2023 at 3:18 pm #14541191

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I went to WPML >> Support > Troubleshooting page and clicked on the "Reset preferred translation service" and now I am able to access the WPML >> Settings page and the can’t load translation service message also gone. Could you please check and confirm?

However, we're currently unsure about the specific steps needed to recreate the issue. Could you please share any details or steps you or your client followed when the problem occurred? This would help us investigate further.

Thank you for your cooperation and patience