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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where quotation marks were being replaced with » on their website.

Solution:
First, we asked the client to show us how the text should appear and how they translated it. We also inquired if the issue persisted when all non-WPML related plugins were turned off. We provided instructions on how to enable debug information for better support.

Next, we advised the client to update their WPML plugin to the latest version, as well as all WPML add-ons, to ensure they have the latest bug fixes and improvements. We provided a link to the 'My Account -> Downloads' section on the WPML site for the latest versions and included instructions for updating the plugin. We also reminded the client to back up their database before proceeding with the update.

If the issue remained unresolved after updating, we requested the client to provide feedback on our initial message.

Please note that the solution provided might be irrelevant due to it being outdated or not applicable to your case. If this is the case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 2 voices.

Last updated by Andrey 8 months ago.

Assisted by: Andrey.

Author Posts
March 22, 2024 at 1:50 pm #15441096

nicolaH-6

I am trying to:
Quotation marks are being replaced with »
Link to a page where the issue can be seen:
hidden link
I expected to see:

Instead, I got:

March 24, 2024 at 6:31 pm #15444299

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Please show me how it should be and how you translated this part. As I understood correctly, there is an issue with this part:

VisNet est innovant et ne cesse d’évoluer. Continuez le bon travail. »

Does the same issue happen if you turn off all non-WPML related plugins?

I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us:
http://wpml.org/faq/provide-debug-information-faster-support/

March 25, 2024 at 9:25 am #15445381

nicolaH-6

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March 26, 2024 at 12:35 pm #15451191

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for sharing the debug information.

Please update your WPML plugin to the latest version 4.6.9 and add-ons to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

Please remember to backup your database first before you proceed.

If the issue still persists, kindly provide me with your feedback on my initial message.