REFUND - WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client wants to cancel an order and request a refund for a renewal they did not authorize for the year 2025.
Solution:
If you're experiencing a similar issue with an unauthorized renewal, we recommend contacting us using the following link https://wpml.org/home/contact-us/contact-form/

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 3 weeks ago.

Assisted by: Andrey.

Author	Posts
December 17, 2025 at 7:26 pm #17672442
robertJ-30	Dear Sir/Madam, I want to cancel our order, we did not order renewal/prolongation in year 2025, therefore I want to return our money and close our account. Best regards,
December 17, 2025 at 7:46 pm #17672560
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. Please write your request to hello@wpml.org, and our team will assist you. If there is any issue with using WPML on your site that needs clarification, please let me know.