Background of the issue:
I have been running WPML for years without any problems. I am trying to ensure that all registered phrases in the woocommerce domain are translated correctly on my site hidden link.
Symptoms:
Some phrases of the woocommerce domain are registered and translated but appear only in English. Specifically, the phrase 'Only logged in customers who have purchased this product may leave a review.' is not translated, along with other texts related to product reviews.
Questions:
Why are some registered phrases in the woocommerce domain not appearing in the translated language?
How can I ensure that all product review texts are translated correctly?
3) Upgrade to WooCommerce Multilingual & Multicurrency 5.5.1. To get the automatic update links for the latest WPML version, please go to Plugins >> Add New >> Commercial tab and click the Check for updates button. This will refresh the installer cache and make the latest version available.
4) Increase the *MaxInputVars* of PHP settings to *10000*. Please check the following article for more details, or contact your system admin/hosting provider for this purpose.
I have reviewed all the recommendations and everything is fine.
I have seen that on a stagin site with the same plugin and theme versions and the same database, all translations work correctly.
After investigating to find the differences between the two sites, I found that by copying the wp-content/languages directory from the stagin site and clearing the WPML cache, most of the incorrect translations started working again.
However, after scanning the plugin from WPML to look for strings, it fails again, so the error is in the files within that folder.
Thank you for the updates. We hope the live and staging site is hosted on the same server.
Please try the following troubleshooting steps after a full site backup {mandatory} and make sure the issue exists or not.
1) Go to WPML >> Support page, click on the Troubleshooting link (blue link in the middle of the page)
2) On the Troubleshooting page, please click on the following options of the *Clean up* section. Wait for confirmation of processing after each one.
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
- Show custom MO Files Pre-generation dialog box >> Generate .Mo files
Thank you for the updates. Please try the following steps after taking a full site backup, and check if you get the expected results:
1) Go to WPML >> Theme and Plugin Localization
2) Scroll down to the "Plugins" section under "Scan strings in themes, plugins, and WordPress"
3) Select "WooCommerce" and click "Scan selected components for strings"
4) Wait for the scan to complete
5) Clear all types of caches (plugin, server, and browser)
I've always done this after each operation.
The strings appear in the list already translated in WPML, but not on the website. This is the initial problem explained in my first message.
Thank you for the updates. Please try the following steps after a site backup and check if the issue still exists:
- Go to WPML >> Site Languages
- Click on Edit Language Links
- Click on any text field to activate the Save button
- Click Save
- Go to Dashboard >> Updates
- Click the Update button
If the problem still remains, could you please consider creating a staging site (a clone of your live site)? This will help us troubleshoot the issue safely without affecting your live website.
Thank you for the updates. Please check the attached images. I hope they help you navigate to the correct sections. Try the above steps and let us know your feedback.
Thank you for the feedback. We have a couple of requests for tracking this bug.
1) This requires further checking, so could you please consider setting up a staging or development site for testing? This will help us troubleshoot the issue without affecting your live site.
Once the staging site is ready, please fill in the private details fields after taking a full site backup. I would like to access the admin area of your staging site to investigate further.
For more information about how we handle private information, please refer to the links below:
2) Could you please share the exact steps to reproduce the issue on the frontend, especially the specific post URL where the problem appears? This will help us ensure we are not missing any strings that are affected by the translation issue.
