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Supporter timezone: Asia/Jerusalem (GMT+03:00)

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This topic contains 7 replies, has 0 voices.

Last updated by richardT-44 2 days, 2 hours ago.

Assisted by: Itamar.

Author Posts
July 18, 2025 at 9:40 pm #17252022

richardT-44

Background of the issue:
I am trying to use Toolset to create Repeatable Field Groups (RFGs) on WooCommerce product pages. These RFGs work perfectly when WPML is disabled. However, when WPML is enabled, the RFG data disappears both in the WordPress admin (Toolset Edit Product page) and on the front-end template. The issue can be seen on this page: hidden link.

Symptoms:
When WPML is enabled, the RFG data completely disappears in both the WordPress admin and on the front-end template. The Edit Product screen shows the RFG fields only when WPML is disabled. The front-end gallery fails to display any data when WPML is enabled. WPML appears to prevent Toolset from resolving the relationship when languages don't align.

Questions:
Is WPML breaking the relationship select for the repeatable group?
Why does disabling WPML restore full RFG functionality?
Is there a configuration that I need to setup for it to run correctly.

July 21, 2025 at 8:01 pm #17257265

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

English is the default language of your site and Spanish is the second language.
You shared a link to a product in English with me.
Does this problem happen in English or Spanish?

In any case, please proceed with increasing the WP Memory Limit to see if it helps to solve the problem. The debug information you have attached shows that your WordPress server's memory limit is set to 40M. Our recommendations are to have the following as minimal requirements:

PHP 7 and above (this is OK with your installation) with a WP Memory Limit of at least 128MB while 256MB is recommended.

MySQL 5.6 and above.

Please follow this link for detailed documentation:

https://wpml.org/home/minimum-requirements/

Is it possible for you to change those to the minimum requirement?

You may need to contact your hosting provider for that. Meeting those baseline requirements is most critical before debugging and sometimes solves issues you experience. The most important thing is to raise the WP Memory Limit. Please try to resolve the issue before contacting your hosting company. You can do it from the wp-config.php file in your WordPress installation. Insert this code in that file:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Add it before this line:

/* That's all, stop editing! Happy blogging. */

Could you please perform that procedure and see if it helps?

If you require additional assistance with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

July 22, 2025 at 8:00 pm #17261159

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi, and thanks for the access details.

I can see the problem on your site.

I'm consulting our second-tier supporters about this. I'll update you once I have thier reply.

I appreciate your patience.
Itamar.

July 23, 2025 at 1:39 pm #17264154

richardT-44

Please let me know how quickly this might be addressed. With us being in completely different timezones its difficult to get back to you quickly so we can continue to try to get this resolved.

We are trying to get this site launched by next week and I still have some additional features that I can work on during that time.

Thank you

July 23, 2025 at 8:34 pm #17265584

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Our second-tier supporter checked this issue and was unable to replicate it on his test site. He then checked one of the products with RFGs and didn't see this problem. He continued to check the product you provided as an example and confirmed that he sees the situation. But he wonders if that is the only product with this problem, or are there others?

In any case, to further debug this issue, please allow me to take a copy of your site. For this, I need to install a plugin like Duplicator or All-in-One Migration. Please let me know if you agree.

Regards,
Itamar.

July 24, 2025 at 3:00 pm #17268320

richardT-44

Yes, please take a copy of the site and investigate further. Also you have permission to do further tasks more than that if needed. I have the full site backed up in another environment.

Due to our differences in timezone's its difficult for us to communicate back and forth efficiently. We are trying to get this resolved as quick as possible so we would be able to get the site launched by next week. This translation issue had not happened during our initial tests when using WPML.

If you are able to get the issue resolved, please give a full detailed explanation on how as I would need to implement the fix on this copied environment. I have additional work that needed to be done, but didn't want it to effect your testing.

As for it happening with other products it is. That product was just an example. There are other products that are also showing the same issue. I do know that some of the products are working perfectly fine. One that was working fine with WPML enabled was this product:

hidden link

Unsure why this product works, but the others are not.

July 24, 2025 at 9:43 pm #17269435

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Thanks.

I installed the All-in-One Migration plugin on your site, created a package of it, and sent it to our second-tier supporter. I then deleted the plugin. We'll keep you updated on any news regarding this issue.

Please note that my weekend hours are Friday to Saturday. I'll be available to continue checking this issue and helping you next week.

Regards,
Itamar.

July 25, 2025 at 4:15 pm #17271793

richardT-44

I understand that you are on your weekend, but I would like a status update from 2nd tier if that is possible as we are concerned about the timeline of getting the issue resolved. I see you are working sunday, so I will jump on Sunday to check for a status on this.

Thank you