Translated pages don't have the correct parent page

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate three child pages, but after translation, they all incorrectly have 'parent-a' as their parent instead of 'parent-b'. This issue occurs only in the secondary language.
Solution:
First, ensure you have a backup of your site. Then, we recommend trying the workaround suggested in a related support ticket, which you can find here: WPML support forum post.
Additionally, navigate to WPML>>Settings and verify that the 'Posts and pages synchronization' options are enabled, especially the 'Set page parent for translation according to page parent of the original language' option.

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so here: WPML support forum.

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Tagged: Bug

This topic contains 1 reply, has 2 voices.

Last updated by Bigul 10 months ago.

Assisted by: Bigul.

Author	Posts
August 25, 2024 at 9:01 pm #16102094
henkt-2	Background of the issue: I am trying to translate three child pages on my site hidden link. The parent structure should be domain_nameparent-aparent-bchild-page-1. The pages in the main language have the correct parent structure. Symptoms: After translating the three child pages, they all have parent-a as their parent instead of parent-b. This issue only occurs in the secondary language. Questions: Why do the translated child pages have the incorrect parent page? How can I ensure that the translated pages maintain the correct parent structure?
August 26, 2024 at 9:36 am #16103645
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. This may be related to the following ticket. Please try the workaround suggested there after a site backup and check if is there any difference in the results. https://wpml.org/forums/topic/i-cant-change-the-parent-page-from-page-attributes-of-a-translated-page/#post-14670275 Also, please visit WPML>>Settings and make sure the Posts and pages synchronization options are enabled, specially the Set page parent for translation according to page parent of the original language option -- Thanks! Bigul
August 26, 2024 at 12:06 pm #16104350
henkt-2	Thanks, that worked.