[Resolved] Translators removed and cant be added agagin
This thread is resolved. Here is a description of the problem and solution.
Problem: Translators were removed from WPML and could not be re-added, although they still existed as accounts on the website. Solution: We found that the issue was caused by a corrupt key in the database. We removed the
wpml-cache-translators-translate
entry from the
wp_options
table in the database, which resolved the problem and the translator users were visible again in WPML.
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Background of the issue:
I had a bunch of translators added to WPML for different languages as subscriber accounts on the website. Yesterday, I noticed that all translators have been removed from WPML. Now, I can't add them again as translators in WPML, but they are still accounts on the website. The issue can be seen at: hidden link
Symptoms:
Translators were removed from WPML and cannot be re-added, although they still exist as accounts on the website.
Questions:
Why were the translators removed from WPML?
How can I re-add the translators to WPML?
sure, as said above you need to remove wpml-cache-translators-translate from wp_options table.
You can use your hosting DB or phpmyadmin or WordPress plugin phpmyadmin and go to your database and in wp_options table search for that key and remove it.
