This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to scan their customized roots.io Starter theme for new strings in the WPML settings. Despite trying to disable all plugins and switching to the default theme, the issue persisted. The client confirmed that the style.css was set up correctly and that the issue was not present in their local environment, suggesting a server configuration problem.
Solution:
We asked the client to provide temporary access to their WP-admin for further investigation and to confirm if their theme would work in a standard WordPress folder installation. We set up a sandbox site for the client to upload their theme to test if the issue persisted there. We also suggested setting up a staging site with a default WP folder structure to check if the issue was related to the custom configuration of the client's server.
It was confirmed that the issue wasn't happening on a WordPress default folder setup, but only in the custom folder configuration.
If you're experiencing a similar issue, we recommend checking your theme's style.css header, disabling any redirections, and testing your theme in a standard WordPress folder installation. If these steps do not resolve the issue, please consider setting up a staging site with a default WP folder structure to rule out server configuration issues on the client's server.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
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Hi,
We're unable to scan our theme for new strings in WPML settings. We currently have two themes on our website, we tried to disable all plugins and switch to the default theme, but this didn't help.
Can you help please?
Thanks
When I try to go to hidden link, I notice a 301 redirection going on, which seems to be coming from RankMath plugin.
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In order to investigate this issue and understand it better, I would need a temporary access to your site's WP-admin (you can create an administrator user, using any email address you prefer).
Please make a full backup of your site (files and database) and confirm it in your next reply.
Your next reply is set to private for you to provide the username and password details.
Thank you for the access, I was able to check and I noticed that your website's folder have a custom configuration. Is that a default configuration from the hosting provider or you made that configuration?
Would it be possible to test if the issue persist on a WordPress default folder configuration?
* I just checked the website, didn't make any change nor on the dashboard or the FTP account.
Hi,
we've been using this configuration since the site was launched and the issue I've just reported only started happening recently (even with this configuration).
It's roots.io Starter theme which was heavily customised (hidden link), but still it should work. If you look at our strings, you'll be able to see 'sage' related strings, these were all scanned and added for translation before this functionality broke.
Hope that helps? Any other ideas?
Thank you!
Hi,
Thank you for looking into this.
1.) Not sure, it's been broken since July/August 2023 but this definitely worked before. Our theme was developed in 2022.
2.) "Auto register" will significantly slow down our website, this isn't something that will work for us.
Re the thread you shared, we already register strings using the suggested method, although going back to the screenshot I shared originally, our theme isn't showing in WPML admin. Neither is showing the default WP theme we currently have installed but disabled.
3.) Not sure this suggestion is what we're after. See my response above. We already have many strings in our theme but we can't scan the theme. This is the problem we need to resolve.
Can you please escalate this higher up?
Thanks
Would the configuration of your theme work in a standard WordPress folder website?
So I could setup a sandbox site to check the issue persists before escalating it.
Hi,
I've just checked and it appears this issue isn't happening on my local env which indicates the issue could be related to our server set up.
We'll continue investigating.
Thanks
