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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an error when trying to automatically translate your homepage, where WPML cannot send some of the content to translation because it includes fields that are encoded, we can help.
Solution:
This is a known issue. We recommend you follow the steps described on our erratum page: https://wpml.org/errata/wpml-cannot-send-base64-encoded-content-to-translation/.

If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 replies, has 0 voices.

Last updated by Carlos Rojas 1 week, 1 day ago.

Assisted by: Carlos Rojas.

Author Posts
April 9, 2026 at 4:55 pm #17960323

gabrielleH-2

When trying to automatically translate the home page I am getting this error:

WPML cannot send some fo the content to translation

Some of the content that you selected for translation includes fields that are encoded. Translators will not be able to work on this kind of content, so we removed it from the job.

To fix this problem, please contact our support team and describe this issue.

Open support ticket

April 14, 2026 at 10:14 am #17968049

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

This is a known issue, and our developers are working on a definitive solution. In the meantime, please follow the steps described in this erratum page: https://wpml.org/errata/wpml-cannot-send-base64-encoded-content-to-translation/

Regards,
Carlos