I've previously created a support ticket which unfortunately was closed automatically due to lack of response (I was on holiday...).
My customer can barely use the backend post listings due to a backend query that runs very, very long.
Please see the old ticket for a full description (https://wpml.org/forums/topic/backend-performance/).
We won't update to WordPress 6.9. right now, was it has a bunch of issues...
Otherwise everything is up to date.
I've shared a login in that ticket, that can still be used.
I do not want to create a staging environment since our technical setup does make that a bit hard right now, and I don't want a sloppy copy in the same webroot as the site is very large.
So please have a look at the production environment.
Languages: English (English )Vietnamese (Vietnamese )
Timezone: Asia/Ho_Chi_Minh (GMT+07:00)
Hi Andreas,
I’m Long from the WPML Development team, I’m happy to help you with this issue.
The credentials that you shared in the previous ticket were removed when the ticket closed. Could you please share it again in your next reply? Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.
