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[Resolved] Broken link after making a purchase with Credit Card only on non native language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where credit card payments cannot be processed in languages other than Portuguese on their website. After entering credit card details and clicking "PAY", the page redirects to a broken link, and the order and payment do not complete.
Solution:
We recommend updating the WPML plugin to the latest version, currently 4.6.9, and also updating all add-ons to ensure you have the latest bug fixes and improvements. Although this may not directly solve the issue, it is essential to troubleshoot on the most recent codebase.
You can find the latest versions in the "My Account -> Downloads" section on the WPML website. Also, ensure that WordPress, WooCommerce, and other related plugins are up to date.
Before updating, please back up your database. You can use a plugin like Duplicator for this purpose.
If the issue persists after updating, please provide us with screenshots showing the issue and the steps to replicate it.

Please note that the solution provided might be outdated or not applicable to your case. If the problem continues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket. For further assistance, you can reach out to us on the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Andrey 1 year, 6 months ago.

Assisted by: Andrey.

Author Posts
March 12, 2024 at 6:20 pm #15401086

pedroD-11

Hello,

We are having an issue at this moment on our website that is stopping us from selling by credit card in other languages other than portuguese.
When the client is in any language other than Portuguese (which is the "standard" language), when trying to fulfill an order, after filling the credit card details and clicking "PAY", the page is redirected to a broken link, and the order is not completed nor the payment.
We believe this may have something to do with the translations. Can you please help us sort this issue?
Thank you in advance!
March 12, 2024 at 9:48 pm #15401653

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Could you please update your WPML plugin to the latest version 4.6.9 and add-ons to benefit from the latest bug fixes and improvements? This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

Please make sure to update WordPress, WooCommerce and other related plugins.

Remember to backup your database first before you proceed. You can use a plugin for this if you like (example: http://wordpress.org/plugins/duplicator/)

Let me know if the issue persists after an update has been done. In that case, please upload screenshots showing the issue and the steps how it can be replicated.