This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to use the credits they purchased for their WPML account.
Solution:
If you're experiencing this issue, we recommend you try re-registering your website. Here are the steps to follow:
1. Visit https://wpml.org/account/sites and remove your website from the list, if it's there.
2. Add it again and copy the newly generated key.
3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site".
4. Register the website again, using the key you copied in step #2.
After re-registering, go to https://wpml.org/account/manage-credits/ and assign the credits you want to the website.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at https://wpml.org/forums/forum/english-support/.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 1 replies, has 0 voices.
Last updated by 1 month, 2 weeks ago.
Assisted by: Lucas Vidal de Andrade.
 |
 WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+02:00) |
