Problem: The client is unable to use the credits they purchased for their WPML account. Solution: If you're experiencing this issue, we recommend you try re-registering your website. Here are the steps to follow: 1. Visit https://wpml.org/account/sites and remove your website from the list, if it's there. 2. Add it again and copy the newly generated key. 3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 4. Register the website again, using the key you copied in step #2. After re-registering, go to https://wpml.org/account/manage-credits/ and assign the credits you want to the website.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You need to synchronize 60,000 products and find that doing it through the UI is too slow. Solution: We currently do not have an out-of-the-box feature for synchronizing such a large number of products via CLI or database. However, you can develop a custom solution. We recommend using the
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was experiencing an infinite redirect loop when accessing the Greek version of a product on their bilingual website managed with WPML and WP All Import. The issue persisted even after disabling the Rank Math SEO plugin. Solution: We recommended the following steps: 1) Update WPML to version 4.8 to ensure compatibility and address potential bugs. 2) Disable WPML plugins temporarily to check if the issue still occurs, indicating whether it is related to WPML or another factor. 3) Check for any redirect rules set in Rank Math that might be causing the issue. 4) Refer to known issues with Rank Math that might affect WPML, such as:
5) Clear any cache to ensure changes take effect and recheck the issue.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at https://wpml.org/forums/ for further assistance.
Problem: The client is experiencing issues with over 100,000 WooCommerce products not being indexed by Google due to URL redirection caused by untranslated category slugs in the product permalinks. Solution: We recommend translating WooCommerce taxonomies such as product categories, tags, and attributes through WooCommerce -> WooCommerce Multilingual & Multicurrency. For detailed guidance, please refer to our documentation on translating taxonomies: Translating WooCommerce Taxonomies. If you need to translate all the product categories in bulk, please follow the instructions in our guide: How to Translate All Taxonomy Terms at Once.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum.
Problem:
The client is facing the missing attribute images issues in a secondary language.
Solution:
I'm able to copy the variation images into a secondary language by following the below steps:
1. Went to WPML >> Settings > Custom Term Meta Translation section.
2. Searched for the “swatchly” field and set the “swatchly_image” field to “Copy” and pressed the Save button as you can see in the attached screenshot.
3. After that we need to re-save the default language attribute to copy the field value into secondary languages. So, I followed the below steps to re-save the default language attribute terms:
3.1. Went to Products >> Attributes.
3.2. Clicked on the “Configure terms” from the Garden attribute.
3.3. Switched to the English language using the admin language switcher.
3.4. Clicked on the “Quick Edit” link for each term.
