Characters appear weird in Arabic content

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with quotation marks appearing incorrectly in translations (e.g., inverted quotation marks in Arabic compared to English), despite looking correct in the Advanced Translation Editor (ATE), this summary is for you.
Solution:
1. Edit the English page using Elementor and add the quotation marks as you wish them to appear.
2. Save the changes in Elementor.
3. Exit Elementor.
4. On the English editing screen, press the update button.
5. Check if the pencil icon next to the Arabic translation has changed to a circled arrow icon, indicating that the Arabic translation needs an update.
6. Update the Arabic translation using WPML's Translation Editor.
This process should correct the display of quotation marks in your translations.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Not WPML issue

This topic contains 5 replies, has 2 voices.

Last updated by Itamar 4 months, 3 weeks ago.

Assisted by: Itamar.

Author	Posts
August 13, 2024 at 1:19 pm #16066588
sharveenL	Background of the issue: Make the quotation mark on the body content to appear correctly Symptoms: Questions:
August 13, 2024 at 7:11 pm #16067793
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I'm looking at the screenshot you have shared with us, and I don't understand what is wrong with the quotation mark. I also don't understand why you view it as a WPML problem. Can you please explain further about the issue? Thanks, Itamar.
August 14, 2024 at 1:10 pm #16070720
sharveenL	Hi, here's an explanation. What i am referring to in the screenshot is the quotation marks ("") on the words, the box that are in green are showing the correct once, the red box if you notice the quotation marks appear inverted. It looks correct in the ATE which i expect to see on the front end but when saved, it does not reflect, some marks are correct and some not screenshot of the marks in the ATE as i've placed it
August 15, 2024 at 9:19 am #16073666
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for the screenshot. I don't think it is a WPML. You are getting the same quotation marks as in English, the original language of this page. Please see the attached screenshot. You should change the quotation marks in English, update the page, and then update the translation, and it should fix the problem. Regards, Itamar.
August 15, 2024 at 10:27 am #16073892
sharveenL	Hi Itamar, I do notice that, but the text on the top of the page (icon list) seems to be find, it adapts to the Arabic characters so that the quotation marks does not look weird. And i have tried adjusting the quotation marks as you suggested, it still shows the same, please see the 2 video recordings 1. hidden link 2. hidden link
August 15, 2024 at 3:42 pm #16075283
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for the videos. The fact that the text on the top of the page (icon list) adapts to the Arabic characters so that the quotation marks do not look weird strengthens the fact that it is not a WPML. In other words, what you have in English, you also get in Arabic. I watched the video and am sorry for not being clear enough. Here are the steps to correct the quotation marks. 1. Edit the English page with Elementor and add the quotation marks you want to see. 2. Update the Elementor changes. 3. Exit Elementor. 4. Press the update button on the English editing screen. 5. You should see that the pencil icon next to Arabic has changed to a circled arrow icon. This means that the Arabic translation needs an update. 6. Update the Arabic translation with WPML's Translation Editor. This should solve the problem. Regards, Itamar.