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This topic contains 14 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 11 months ago.

Assisted by: Long Nguyen.

Author Posts
July 6, 2023 at 5:42 am #13954747

sergeyK-32

I have page with Russian language, I need translate to Ukrainian, but don't work, only Header and Footer. I show screenshot.

I use BeTheme with MuffinBuilder

wpml-cipochka.png
wpml-not-work.png
July 6, 2023 at 7:43 am #13955957

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Sergey,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

If you are using the Muffin builder, please ensure compatibility with WPML Advanced Translation Editor, please read more in the docuemantion https://wpml.org/documentation/theme-compatibility/create-multilingual-wordpress-websites-using-betheme-and-wpml/#ensuring-compatibility-with-muffin-builder

Then you can make a small change to the page title/content > Update > Update the translation and see how it goes.

I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:


define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

Look forward to your reply.
Thanks

July 6, 2023 at 5:08 pm #13962385

sergeyK-32

Thanks of recomendation, but don't work. I did:
1. Switch to Readable format, required by some plugins
2. Change Memory Limit to 256Mb
3. After I click plus Ukrainian language

All blocks empty

wpml-not-work-second-mail.png
wpml-not-work-second-mail-2.png
July 7, 2023 at 2:05 am #13963649

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

According to your screenshots, I see you are using WordPress editor, which means you need to create a translation page in Ukraine from scratch.
Please switch to WPML translation editor and translate the page again to see how it goes, screenshot hidden link

Refer documentation
https://wpml.org/faq/why-arent-my-translations-showing/#switching-to-advanced-translation-editor
https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/

Look forward to your reply.
Thanks

July 7, 2023 at 6:54 am #13964665

sergeyK-32

I switch to WPML translation editor and translate. But WPML don't see all content on page. WPML see only title

wpml-not-work-fourth-mail-2.png
wpml-not-work-fourth-mail.png
July 7, 2023 at 6:59 am #13964823

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: 
https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

Look forward to your reply.
Thanks

July 10, 2023 at 3:37 am #13973855

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Updating Betheme to the latest version 27.1.1 and the issue is fixed. Also, there is a mess in the /wp-content/themes/ folder, please check this screenshot hidden link

It looks like you've unzipped the theme files in the /wp-content/themes/ folder instead of uploading it from the admin area > Themes > Add new. The correct path should be /wp-content/themes/betheme/other-theme-files
I also help you to fix this issue on your site.

Please translate the homepage other pages again then let me know how it goes.

July 12, 2023 at 3:54 am #14018557

sergeyK-32

Hello. I see the translation only field on the screenshot. But I don't see the main text.

And all website have a lot of bugs!

wpml-not-work-fiveth-mail.png
July 12, 2023 at 4:46 am #14018659

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

You can edit the page with Be builder > Make a small change to the content > Save > Update the translation to send the latest content to Advanced Translation Editor.

It works properly on my side, please check this screenshot hidden link

Look forward to your reply.
Thanks

July 15, 2023 at 3:19 pm #14042739

sergeyK-32

I can to translated one page, all next page show "e.ate.wpml.org refused to connect"

wpml-not-work-sixth-mail.png
July 17, 2023 at 1:53 am #14045555

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

According to your screenshot, I see the issue happens when you edit the page "Купить цыплят в Полтавской области ДЛЯ ТЕСТА WPML" (page ID 808) with the Muffin builder.

I do not see that issue on my side, please check this screenshot hidden link

Or edit the translation of other pages in Advanced Translation Editor: hidden link

It could be a temporary issue on your side at that time. Can you please try to translate the page again and with another browser?

Look forward to your reply.
Thanks

July 18, 2023 at 4:29 am #14054249

sergeyK-32

I have new problems and can't translate whole page. Could you show to me how use WPML on my website. I create for you page for test plugin WPML.
hidden link

wpml-not-work-seventh-mail.png
July 19, 2023 at 1:51 am #14062409

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Here is the screen record hidden link

The workflow is:
- Edit the page with Be builder.
- Make a small change to the page content.
- Save changes.
- Translate the page or update the current translation.

Look forward to your reply.
Thanks

July 20, 2023 at 11:11 am #14071571
sergeyK-32

Long Nguyen, big thanks of your detail video help. I translated 99% website, but I can't translate some parts, that I show on screenshot.

New threads created by Long Nguyen and linked to this one are listed below:

https://wpml.org/forums/topic/split-dont-translate-page/

wpml-cipochka-some-problems-menu.png
wpml-cipochka-some-problems-footer.png
July 21, 2023 at 1:35 am #14075475

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

We can handle one issue per ticket only so I will split this ticket into a new one for your new issue. If you see the main issue of this ticket with the translation of page content is resolved, please mark it as Resolved.

Thanks.