I’m having an issue where the cart appears empty when trying to purchase courses on my website. I’m using Elementor, Eventin, and WooCommerce, with WPML set up for English and French.
Here’s what I’ve done so far:
-Enabled “Translate Everything Automatically” to generate all French pages.
-Verified that the Cart, Checkout, Account, and Shop pages exist and are linked in both languages.
-Confirmed that the French cart page includes the [woocommerce_cart] shortcode.
-Cleared cache and browser sessions, and also cleared customer sessions in WooCommerce.
-Verified that I’m using subdirectories for languages (example: /fr/) and not separate domains.
Despite this, whenever I try to register or purchase a course through Eventin, the cart shows as empty.
This only happens when WPML is active. When I disable WPML, the cart and checkout process work correctly.
I checked your site, but couldn’t reproduce the issue. To help us isolate the cause, could you please:
- Share a screenshot (or short screen recording) of the problem and the exact steps/URL/product to reproduce it.
- Confirm whether the issue does not persist if you temporarily disable the WPML plugins (WPML Multilingual CMS, String Translation, and WooCommerce Multilingual & Multicurrency). Please clear any caches after toggling.
- Open your browser’s console while reproducing the issue and share any error messages you see.
That website had to be reverted to a backup since it’s live. You can review the issue on the staging website: hidden link
Also, I only have credits applied to this site and the live one. I was hoping there might be a way to reevaluate the credits, since I currently don’t have enough to use WPML on both even though the Multilingual CMS package is meant for 3 websites.
Just to confirm—am I correct that the cart works normally when you temporarily disable all WPML plugins?
Also, regarding your question about credits: you can freely add or remove credits from any of your sites. The total number of credits you own is shared across all your sites — it’s not limited per site.
I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
I will look into it and let you know as soon as I have more information.
I have replied earlier about the credits (see below). If this is not what you are asking, could you please elaborate a bit so I can better understand?
Also, regarding your question about credits: you can freely add or remove credits from any of your sites. The total number of credits you own is shared across all your sites — it’s not limited per site.
Could you please grant full administrator access to the user account you created for me? At the moment, I only have access to the frontend My Account section.
Also, please share the link to a product so I can test adding it to the cart.
I’ve looked into this, and I’m seeing the exact same issue even when all WPML plugins are disabled.
Here are the steps I tested:
1. I used this product to get tickets: hidden link
2. It redirected me to the checkout page: hidden link
3. If I manually open the cart page (as shown in your screenshot): hidden link
—the cart is empty.
The same behavior occurs with WPML disabled.
Based on this, it appears that you’re using the Eventin plugin’s custom checkout flow (/eventin-purchase/checkout/), but then checking the WooCommerce cart (/cart/). These two plugins likely do not share or sync cart sessions, which is why the WooCommerce cart shows as empty.
Thanks so much for testing this and confirming what’s happening. Since Eventin’s checkout flow isn’t compatible with WPML, I’ll switch to another LMS that is.
