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This topic contains 14 replies, has 0 voices.

Last updated by mustafaY-8 25 seconds ago.

Assisted by: Laura.

Author Posts
August 20, 2025 at 1:44 pm #17334500

mustafaY-8

Dear Laura,

Thank you for your kind information i contacted the theme Author and resolved the issue of front page translated to Arabic, but i have a little issues i don't know why its happening in:

1: Main menu translation if i click any link in the sub category of *المتجر* which is Shop in English it move me to product link not category link as we setup in the English version.

2. Frontend is translated to Arabic but if i click on any link to move me to the English version links

is there anyway to resolve it using permalinks or something else from WPML to work correctly for 2 issues mentioned above

August 20, 2025 at 1:45 pm #17334501

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

To help you solve the issue, I need to know how did you translate the front page.

August 23, 2025 at 5:46 am #17341637

mustafaY-8

Hello Dear,

I resolved most of the things in frontpage using String Translation and i edit service_content and team_content to arabic by Theme Author and its fine now but there is 1 last issue only:

the first partis show from left to right and it supposed to be on middle for arab readers
The Translation is like that:
[
{
"icon_value": "fa-facebook",
"text": "undefined",
"link": "hidden link",
"image_url": "hidden link",
"title": "مكيفات الهواء",
"subtitle": "استكشف مجموعة واسعة من المكيفات لكل مساحة — فعالة، قوية، وبأسعار تناسب ميزانيتك",
"id": "customizer_repeater_56d7ea7f40c56",
"shortcode": "undefined",
"designation": "",
"open_new_tab": "no"
},
{
"icon_value": "fa-facebook",
"text": "undefined",
"link": "hidden link",
"image_url": "hidden link",
"title": "فريزر صندوقي",
"subtitle": "تجميد موثوق بسعة كبيرة — مثالي للعائلات والتخزين بالجملة",
"id": "customizer_repeater_56d7ea7f40c66",
"shortcode": "undefined",
"designation": "",
"open_new_tab": "no"
},
{
"icon_value": "fa-facebook",
"text": "undefined",
"link": "hidden link",
"image_url": "hidden link",
"title": "ثلاجات",
"subtitle": "اكتشف مجموعة متنوعة من الثلاجات تناسب كل منزل — واسعة، أنيقة، وموفرة للطاقة",
"id": "customizer_repeater_56d7ea7f40c76",
"shortcode": "undefined",
"designation": "",
"open_new_tab": "no"
}
]

any advice how to make it in the middle like the 2nd part which is mentioned in my screenshot

any changes i can do this translate code to fix the alignment to center

very thanks for your kind support

7c698bbc-9bab-4002-a653-705837cc85c5.jpg
August 25, 2025 at 7:57 am #17343984

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

WPML doesn't handle CSS, the theme does. You'll need to add custom CSS for Arabic only, like in the example you can see here.

September 1, 2025 at 5:33 am #17361187

mustafaY-8

Hi there we have updated everything is working fine except one issue for mobile i dont know what is the issue why mobile browser is not translated

September 1, 2025 at 6:12 am #17361205

mustafaY-8

everything working fine with admin level only, 
any user and any not logged users are not working correctly.

September 1, 2025 at 10:49 am #17362137

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Sorry, I don't understand what the problem is. I can't see the site in Arabic, no matter if it's desktop or mobile. Can you please elaborate?

September 2, 2025 at 12:54 am #17364190

mustafaY-8

Hello Laura sorry i though the issue is related to mobile browser but i found where is the issue exactly, its completely working fine when im logged in as admin level but not logged in users and even users like editors and authors and Subscribers not working the arabic translation.

i contact the theme Author he told me to contact you

September 2, 2025 at 7:50 am #17364608

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I'm sorry, I still don't understand what the issue is. Can you please be more specific? What should I look at?

Also, the theme is not one we tested. We'll try to solve the issue but if I can't do it we won't do further debugging.

September 2, 2025 at 9:21 am #17365050

mustafaY-8

Hi Laura,

I hope you're doing well.

We're experiencing an issue with the WPML plugin. It works correctly for logged-in users, including the language switcher and Arabic translation. However, non-logged-in users are unable to see the Arabic translation or the language switcher at all.

Could you please help us investigate and resolve this?

Thank you in advance for your support.

September 2, 2025 at 12:36 pm #17366095

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Please provide me with your site's credentials.

September 2, 2025 at 1:24 pm #17366345

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Can I disable plugins on the site? If you're not logged in it shows maintenance page so it's impossible to debug.

September 2, 2025 at 1:25 pm #17366349

mustafaY-8

its okay you can disable

September 2, 2025 at 1:32 pm #17366384

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

The front page was in draft, once published the switcher is visible.

September 2, 2025 at 1:37 pm #17366395

mustafaY-8

very thanks for your kind information and support one last thing as per attached the site identity still in english.. is it related to WPML or Theme Author to make it in arabic?

e9f2c794-8217-4fec-9fb8-c44c262dc7f3.jpg