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This topic contains 3 replies, has 2 voices.

Last updated by Noman 1 year, 10 months ago.

Assisted by: Noman.

Author Posts
August 26, 2023 at 2:19 pm #14294753

louisG

Hi, I made two Websites using Flatsome, for the first one, I did not have any problem, but in my second one, I have a header logo problem, the image doesn't change when I click on english (this is a french website). I did exactly the same thing than my first one and it work fine.

I have Media Translation installed. The media translation is working because in my footer, the logo change for its english version, do you have an idea? (See the attached)

Thanks!

Google Chrome - Évaluation Répondant 2023-08-26 at 11.15.13 AM.png
Google Chrome - Contact – Évaluation Répondant 2023-08-25 at 5.07.15 PM.png
Google Chrome - Contact – Évaluation Répondant 2023-08-25 at 5.06.46 PM.png
Google Chrome - Contact – Évaluation Répondant 2023-08-25 at 5.05.45 PM.png
August 27, 2023 at 10:07 am #14296049

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Before your ticket is assigned to one of my colleagues, I'd like to guide you through some initial debugging steps to expedite the support process.

We have another client who had a similar issue and was able to fix it by following the below threads(Summary at the top of the page):
https://wpml.org/forums/topic/logo-translation-is-not-working/

If the issue still persists, please add the debug report in the Debug Information box. I have also enabled the debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/

Please let us know the results,

Thank you

August 28, 2023 at 1:20 pm #14301185

louisG

It works now, Thank You!

August 28, 2023 at 1:50 pm #14301309

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Glad to hear your issue is solved 🙂

Have an excellent day ahead, thank you