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This thread is resolved. Here is a description of the problem and solution.

Problem:

The client was experiencing an issue where the Translations Queue in WPML was not loading, displaying a blank page instead of a list of translations pending review.

Solution:

We recommended checking with the hosting provider for potential issues. The client contacted their hosting provider, WPMUDEV, who suggested clearing both the object cache and the static server cache. After performing these steps, the issue was resolved, and the Translations Queue began to function correctly again.

If you're experiencing a similar issue, we recommend trying to clear your site's cache. If the problem persists, please visit our support forum for further assistance. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not apply to your case, or if it becomes outdated, please open a new support ticket.

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This topic contains 3 replies, has 0 voices.

Last updated by Bigul 4 months, 2 weeks ago.

Assisted by: Bigul.

Author Posts
March 10, 2025 at 8:47 pm #16798545

angelaD-5

Background of the issue:
I am trying to review translations pending publication. The issue can be seen at this link: hidden link

Symptoms:
The Translations Queue is not loading. Instead of seeing a list of translations pending review, I get a blank page titled Translations Queue. The page flashes content for a brief moment before going blank.

Questions:
Why is the Translations Queue not loading?
How can I fix the blank page issue in the Translations Queue?

March 11, 2025 at 4:33 pm #16802930

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

This may be because of a fatal error or a compatibility issue. So please share the WordPress debug.log (not WPML debug information) with us so we can collect more details on this. Refer to the following pages for instructions

https://wpml.org/documentation/support/debugging-wpml/

https://wordpress.org/documentation/article/debugging-in-wordpress/

To enable WordPress Debug log, open your wp-config.php file of the site root and look for define('WP_DEBUG', false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

The errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug, and check you are getting any errors or warnings related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me that link, it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

--
Thanks!

Bigul

March 12, 2025 at 12:06 am #16804565

angelaD-5

I seem to have fixed this while following your instructions. I asked for help from the WPMUDEV team (my hosting provider), and they suggested clearing the cache. I cleared both the object cache and the static server cache, and the problem disappeared.

I am currently translating again. If I continue with no issue, I will revisit this and mark the issue as resolved. For the moment, I would like to keep this open just in case I trigger the same situation again.

March 12, 2025 at 7:05 am #16805124

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Happy to know you are getting the expected results now. Take your time. We will wait for your feedback.

--
Thanks!

Bigul