I try to translate the product Review

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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Tagged: Exception, WCML

This topic contains 9 replies, has 2 voices.

Last updated by Long Nguyen 3 hours, 39 minutes ago.

Assisted by: Long Nguyen.

Author	Posts
October 30, 2024 at 9:00 pm #16349183
NUMERIICA	Background of the issue: I try to translate the product Review on my site hidden link. I followed the procedure on this page: https://wpml.org/documentation/related-projects/woocommerce-multilingual/translating-and-displaying-product-reviews/ but it doesn't solve the issue. Symptoms: I don't see all the 400 reviews and also I see old deleted ones. Questions: Why can't I see all 400 product reviews? Why are old deleted reviews still visible?
October 31, 2024 at 7:50 am #16349912
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi there, Thank you for contacting WPML support, I’m happy to help you with this issue. I suggest you follow the last point in the documentation to register reviews for translation: 1. Go to WooCoomerce > WooCommerce Multilingual & Multicurrency and click over to the Status tab. 2. Click the Troubleshooting link in the bottom right corner of the page. 3. The Troubleshooting tab will open. Check the box next to Register product reviews for translation and hit the Start button. 4. Then go to WPML > String Translation to translate reviews. If it does not help, I would like to request temporary access (wp-admin and FTP) to your site so I can take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/ Looking forward to your reply. Thanks
October 31, 2024 at 6:36 pm #16353191
NUMERIICA	I forgot to give you the wordpress admin, send me the link to let me show it to you without be public
November 1, 2024 at 2:19 am #16353626
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I can login to your site admin area with the shared user. I'm checking the issue and update you here when I have more information. Thanks.
November 1, 2024 at 3:12 am #16353693
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	I tried to register reviews for translation with the steps above on your site but it doesn't work. However, after restoring your site on my localhost, I can register reviews and they are available in WPML > String Translation as well. Please check the attached screenshots. I suggest you copy your site to a staging site and enable a minimal environment as below, try to register reviews again and see if it helps: - Deactivate all plugins except WPML plugins and WooCommerce. - Switch to a standard theme of WordPress. Looking forward to your reply. Thanks
November 1, 2024 at 1:39 pm #16355021
NUMERIICA	Ok I make a copy of the website here (/domains/piloteetfilles.com/public_html/test/test) I deleted all the plugin one by one to just keep woocommerce and WPML + the Theme Twenty Seventeen. And.... nothing works May be this is a PHP configuration setting or Server configuration...? Here a printscreen of the PHP configuration: Picture 1 : hidden link Picture 2 : hidden link Let me know if we have other solution avenue
November 4, 2024 at 1:34 am #16358619
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I compared the PHP settings on your site and on my local site, most of them are the same. There are some settings that have a lower value like PHP max input variables, PHP time limit. Please try to increase the value of those settings and see if it helps. If not, please share the new test site credentials (wp-admin), I will check the issue there. Looking forward to your reply. Thanks
November 4, 2024 at 6:19 pm #16362860
NUMERIICA	Nothing change anything, I think the problem is deeper thant that.... I see old deleted comment in Woocommerce and String to translate In domain wcml_reviews but not the approved one I can see in my wordpress backend. I didn't see the deleted comment in the database wp_comment but I see the approved one... Something doesn't work with wpml I think. Same issue in website copy
November 5, 2024 at 1:50 am #16363908
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Based on your details, I suspect that there is an issue with the caching on your hosting. Do you try to restore the site on your computer (local host) and register the reviews? Also, please share the new test site credentials (wp-admin), I will check the issue there. Looking forward to your reply. Thanks
November 8, 2024 at 2:01 am #16380380
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, When I try to move some reviews to the trash, I'm blocked by the Sucuri secure module. Please check the attached screenshot. This secure module prevents modifying the database on your site and might cause the issue. Can you please disable or turn it off and register reviews again? Looking forward to your reply. Thanks