Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Hello!
As my colleague mentioned, please try what's missing and let us know.
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If the problem continues, please let us know the steps you followed and write us the steps to recreate the problem since the problem seems to be with the "routing" and we need to confirm what feature you're talking about and how to be able to recreate it on our own in order to test it.
But the notification routing is still not working in other languages then the source language
I have the following routing:
Send to example@email.com if Required Monta Service is Outsource fulfillment
Send to example2@email.com if Required Monta Service is Warehouse Management System
When translated this words "Required Monta Service" and "Outsource fulfillment" chance to for example in Dutch to "Gewenste Monta-dienst " and "Fulfilment uitbesteden"
Then the initial routing from the source language is not working anymore.
How and where can is se the routings for the different languages?
Hi Martien,
I'm taking over this ticket and will be glad to help you.
I have created this clean sandbox setup on our servers here: hidden link (one click login)
I would need you to please set up WPML + the WPML add-ons + Gravity Forms as you have them on your site (they are already installed) and try to recreate the issue.
Please don't install anything else like plugins that are not necessary, on a clean sandbox we try to use just the WPML plugins and the plugin/theme that's part of the issue.
If the issue will take place on this clean setup on our servers too, then I can forward this to our compatibility department.
Please let me know how that goes and what you can find.
It looks like the sandbox setup is not able to send any notification emails after the form completion.
I guess the SMTP is not set proper for this website.
Could you have a look into that?
To be able to translate the form and recreate the issue we need to install the WPML String translation and Gravity Forms Multilingual add on.
But by the WPML Setup wizzard i get errors on installing the plugins.
Could you help me with these issues?
Thanks in advance,
With kind regards,
Martien Verhaar
String Translation and Gravity Forms Multilingual addons are activated now.
Regarding emails, they can't be sent on the sandbox site, so we can use the Email log plugin (https://wordpress.org/plugins/email-log/) to show them and It's already installed.
I activated the automatic translation with a dummy translation engine.
It will add the language code to the segment instead of translating it (e.g., Title -> de Title ), but it should be ok for testing because it works the same way as automatic translation.
I replicated the issue.
In the attached screenshot you can see that 4 forms where submitted.
2 from the English and 2 from the Dutch part of the website.
By the English forms you see there is a notification email send to the user and to the admin/sales department
By the Dutch forms you see that only the email to the user is send.
The email to the admin can not be sent because the routing is not working anymore.
How can i fix that? where can i adjust the routing settings in any other language then the source language?
Hi Martien,
Sorry for the late reply due to the weekend.
The issue happens because the choice field values are translated, and the Routing option depends on those values to send notifications to different email addresses.
You can fix this issue with the following steps:
1. Go to WPML > Translations
2. Edit the form translation
3. Copy the choice field values from the default language for the following:
- radio-6-choice-0-Outsource-Fulfillment-value
- radio-6-choice-1-Warehouse-Management-System-value
4. Complete the translation
I tested this on the sandbox site and now the routing is working from second languages as you can see here: hidden link
