Iframe doesn't save in CTE

This thread is resolved. Here is a description of the problem and solution.

Problem:
You have an issue with a custom tab (YouTube video) not being translated in WooCommerce, despite being able to copy the field.

Solution:
The problem lies with the 'Custom Product Tabs for WooCommerce' plugin, which is not compatible with WPML and has been removed from the WordPress repository due to security issues. We suggest using an alternative plugin that is compatible with WPML, such as WooCommerce Product Tabs or WooCommerce Ultimate Tabs.

If these solutions do not resolve your issues or if they become outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic is split from https://wpml.org/forums/topic/bundeled-products-dissapear/

Tagged: Compatibility

This topic contains 13 replies, has 0 voices.

Last updated by Laura 4 months ago.

Assisted by: Laura.

Author	Posts
August 19, 2025 at 2:48 pm #17331848
ziga pipan	hey. i found that _wc_pb_aggregate_weight, _wc_pb_bundled_items_stock_sync_status, _wc_pb_sold_individually_context, _wc_pb_virtual_bundle custom fields were set to don't translate. I set them to copy now and it works. this must have automatically happen with the latest update because before that it was working ok. anyway, is there a trick that lets me update all the procucts at once? I hate to make a minor chanhe to an original product then update translation for each language... it takes too much time. I have some other issue here, where custom tab (youtube video) is not translated. I can copy the field ok, when I save it it looks ok, but when I referesh the page it goes missing. here is a screencast hidden link
August 19, 2025 at 2:48 pm #17331850
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Since there is a Sandbox already set up, could you please try to reproduce the issue there?
August 19, 2025 at 3:16 pm #17331950
ziga pipan	can you setup wpml? I don't have the site key.
August 19, 2025 at 7:56 pm #17332693
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Done
August 20, 2025 at 12:42 am #17332985
ziga pipan	same problem hidden link when I copy iframe, save, refresh, it's gone.
August 20, 2025 at 10:16 am #17333648
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	The issue is specifically with Custom Product Tabs for WooCommerce, if I add the same iframe to product description if works fine. Custom Product Tabs for WooCommerce is not compatible with WPML and it was removed from WordPress repository due to security issue so the only thing I can suggest here is to use a different plugin. We have WooCommerce Product Tabs or WooCommerce Ultimate Tabs listed as compatible.
August 20, 2025 at 10:24 am #17333676
ziga pipan	When creating this website I was using some other plugin which did not work ok with wpml. I was advised by wpml support to use the one I am using now. this one hidden link
August 20, 2025 at 10:44 am #17333762
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	I don't know why my colleague recommended that plugin, but if you check the link you can see it's not compatible. The other 2 suggested are compatible and we commit to fix any issues with them.
August 20, 2025 at 11:24 am #17333882
ziga pipan	So was this one, until it wasn't 🙁
August 20, 2025 at 12:25 pm #17334197
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	I'm not sure when this specific plugin was removed from the compatible list, but at the moment, changing it is the only possible solution if you want to get support from us. Otherwise, you can try asking to the author.
August 22, 2025 at 11:56 am #17340449
ziga pipan	the solution is to edit the product without CTE.
August 22, 2025 at 2:02 pm #17340797
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	We wouldn't consider this a good solution, but if you don't want to change the plugin you can go ahead.
August 22, 2025 at 4:48 pm #17341227
ziga pipan	I changed a plugin few months ago when wpml told me to do so and installed a plugin recommended by wpml support. so now that I have 400 products in 3 languages I obviuously not want to redo everything.
August 25, 2025 at 6:19 am #17343773
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	As I said, I don't know why my colleague suggested that plugin, they shouldn't have to. I understand your frustration, but we're not going to solve issue for a plugin we consider not compatible. If you're ok editing the page manually please continue to do so, just keep in mind we might not be able to help if issues arise since this isn't the recommended workflow.