Issue when translating articles

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

Tagged: Bug

This topic contains 3 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 3 days, 16 hours ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
October 30, 2024 at 12:52 pm
stefand-43	The issue is very likely related to the reverse proxy set in the live website. We could confirm that by analyzing a staging version and a local copy, where the issue is not happening. The local copy is an exact fresh copy of the live website. Background of the issue: I am trying to translate a page/article into another language (French, German, Spanish, etc.). Symptoms: An error message appears: 'Updating failed. The response is not a valid JSON response.' I can't save or edit. Questions: Why am I receiving a 'Updating failed. The response is not a valid JSON response.' error? How can I resolve this issue to save or edit translations?
October 30, 2024 at 1:51 pm
October 30, 2024 at 1:59 pm #16347601
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, one more thing. Can you please provide as much information as possible, on how the proxy was set up? "I would recommend that the client have dialogue with their host check the proxy settings as well as to check the access logs for their proxy server to see the routing of the connections." Let me know.
November 4, 2024 at 4:56 pm #16362532
stefand-43	Hey Lucas, Sorry for the late answer. You will be able to find all our details of setup and configuration on the following page: hidden link Do not hesitate to ask for further informations!
November 4, 2024 at 6:31 pm #16362891
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Thank you so much for sharing. I've shared the information with our devs and will get back to you as soon as I hear from them.