[Waiting for user feedback] Language of back office change randomly after sending multiple items for automatic translation

Hi,

I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.

I will get back to you as soon as I get an answer from them.

Best regards,
Mateus

Hi Nicolas,

Our 2nd tier team took a look at this issue and we need to perform a few more tests.

Firstly, I wanted to let you know that we’ve returned the credits used during our tests. Could you please confirm that everything is okay on your end regarding the credits?

Also, it would be helpful if you could clear the pending jobs in the queue and confirm the pending reviews. You can use the bulk option in WPML > Translations to speed up the process.

Lastly, if possible, please try to narrow down the issue to a specific post type (like pages, for example) or a specific range of post IDs.

Thank you for your cooperation.

Best regards,
Mateus

Hello,

We’ve created a copy of your site on our servers and enabled a fake/testing translation engine, allowing us to debug the issue without incurring any additional costs for translation credits:

hidden link

You can access this staging site using the same credentials as your live site.

The fake engine simulates automatic translation by appending the language code to each sentence. This method is sufficient for our debugging purposes, as it allows us to focus on the language-switching issue without involving the API that would normally generate costs.

However, we’ve encountered significant performance issues on our servers, even after increasing resources and disabling several plugins. Due to these limitations, we haven’t yet been able to reproduce the issue reliably in this staging environment.

To proceed more effectively, could you provide access to a staging environment on your servers where we can enable the fake engine and continue our debugging process?

I’ve enabled private fields in this thread for you to share the connection details securely.

Thank you for your cooperation, and please let me know how you would like to proceed.

Best regards,
Mateus

Hello Nicolas,

We're currently working on setting up a fake translation engine on the staging site to continue debugging without using real credits. However, we've encountered some issues that are preventing us from enabling it, and we're seeking internal assistance to resolve this.

Additionally, when we attempted to update all plugins on the staging site, we encountered an error, which might be due to a permission issue, lack of disk space, or another block. Could you please try updating all plugins from your end? If you face any issues, it would be helpful to check the permissions of the wp-content directory and ensure there’s enough storage space available.

Thank you for your cooperation.

Best regards,
Mateus

Hello there,

Our team identified that the PHP function eval() is disabled in the dev site: hidden link

It is a minimum requirement and our team believe it could be affecting with our ability to enable the fake engines: https://wpml.org/home/minimum-requirements/#eval-usage

Please enable it and let us know.

In addition to that, our 2nd tier team confirmed they debugged a similar issue in the past which was being caused by a server side cache. I checked it and you have redis enabled.

Kindly disable every cache available in the dev site and try to reproduce the issue again to confirm it is no longer happening. The current license is not linked to your account and has 12k credits for the tests.

If necessary, you can link the site back to your account with the follow procedure and we'll give any credits used in the tests back:

- Temporarily remove your dev website here: (https://wpml.org/account/sites/).
- Add the dev website again and copy the new generated key, when adding it make sure that you use the exact same format as available inside the wp-admin > settings > general, eg.: http or https | www or non-www
- Now go to Plugins -> Add New -> Commercial
- Click on Unregister WPML
- Click on Register WPML and enter the new key you just created

Thank you, please let us know.
Mateus