Background of the issue:
I just filtered and translated all the 'pages' from the Translations management section on my site hidden link. I selected automatic translations and direct publish option.
Symptoms:
Credit got deducted in order to translate them all, and they didn't even get translated. An error message also got displayed that it failed, but it vanishes after page refresh.
Questions:
Why were credits deducted if the translations failed?
How can I resolve the error message that appears and then vanishes after a page refresh?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I can see on our system that your site so far has used 34874 credits. You should have 47126 available credits.
Please take kindly note, that if you were charged credits, then the translations are saved inside the translation memory of the Advanced Translation Editor.
I see on our system that for some reason various jobs were canceled lately. Take note, that even if you cancel those jobs, you will see that the translation will autocomplete once you open a new job for this content.
If you see issues at WPML > Translation Management > Jobs about jobs that have issues with getting completed, then please let me know the details (title, permalink, or job ID).
Thanks for your quick response. Well, am unable to see the cancelled status of pages under the Job option, second thing is am only seeing those pages with complete status under Job option which I have done one by one and not in bulk. And all these pages were not part of bulk translation which failed getting translated.
To translate those(failed translation) pages I went to Translation Management > Dashboard > Filter pages > select all non-translated pages and at he bottom selected Automatic Translation and hit button Start Translating.
Above all, After translation process completed, I saw an ERROR message as well, which was "Bulk translation for certain number of pages Failed" as it appeared only once, I couldn't take screenshot.
As you said - "Take note, that even if you cancel those jobs, you will see that the translation will autocomplete once you open a new job for this content." - Does this means, If I will give another attempt for those same pages to translate, no more credits will be deducted as they are already deducted in last failed process.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The translation memory will auto-complete any segments that earlier were translated automatically.
Also, you can change the translation method to "Translate what you choose" at WPML > Settings > Translation Mode, and this way you can see on the Advanced Translation Editor what has been translated already.
I have made a review on our system about those canceled jobs and there was nothing translated yet in these cases.
If you would like me to have a closer look at your site as admin, please let me know.
I just tried translating all the posts available on site in bulk through same process as I did earlier for pages but again it failed showing the same error message that - "Bulk translation for certain number of pages Failed and the translation is rolled back".
Also the credits got deducted again and yet no translations made for all those blog posts. Please see in the screenshot shared below. Now IF I accumulate there seems to be a total loss of 40-45K CREDITS in the failed process of translation.
Moreover, As I still have to convert the pages of my site, I had converted all the pages one by one today and they got successfully converted except the three pages which somehow didn't get converted either to french or spanish.
I could have easily converted my entire site (production) within the available free credit limit of 90k, but now am running low on credit balance and still there are a few many things to translate. Can you please take a deep look into the failure caused and try to get back those non-utilized credits back, that would be highly appreciable. Thanks
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.
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I have adjusted the WP MEMORY LIMIT inside wp-config.php to 256M.
Further, there was an important Avada Patch available, which I applied.
Apart from that the ACF PRO plugin has not been updated for a while. I suggest you update this plugin.
At last, I have sent again the posts for automatic translation and it worked out as expected now. You will now need to complete the translation reviews at WPML > Translations. After the review, the translations will be published.
If you still suspect that you were charged more credits than needed, I can offer to take a closer look into the report.
Thanks for updating those things,
However, when I tried complete the translation reviews at WPML > Translations. Its showing ERROR (refer SS).
Also, yes there was a huge loss of credits as I said earlier as posts are not translated yet and also when you were looking into the issue, I have translated all the pages one by one without opting the bulk translation option and that worked too but at the cost of utilizing credits separately. Accordingly, I am still in loss of around 40-45k credits.
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Also, I asked you about this -> ""Also, please note : When I tried converting Field Groups the one you will see got converted, I can not see the impact/result of the conversion anywhere, the field group 37414 i.e Custom Family Options in ACF. Please also look into that, as what went wrong there."" Can you please assist here.
I just saw posts are translated now and functioning well.
But there is still one more place where credits were used to translate Field group, but I could not see the impact anywhere, can you please look into that too, you have been somehow overlooking this query.
Also, I asked you about this -> ""Also, please note : When I tried converting Field Groups the one you will see got converted, I can not see the impact/result of the conversion anywhere, the field group 37414 i.e Custom Family Options in ACF. Please also look into that, as what went wrong there."" Can you please assist here.
If am not wrong, mmi families pages should have got translated or I say content of those fields staying inside the Field Group? Can you please take a look.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Until now not any custom post "Mmi Families" has been translated. The field group is set to "Same fields across languages" which means that the fields should get translated when translating the custom posts with the WPML Translation Editor.
Also, could you please update ACF PRO and register the plugin.
Then test again and let us know if the issues persist.
The topic ‘[Closed] Language Translation’ is closed to new replies.
